Spitzer Toyota Monroeville

I like working with Mr. Thomas and his colleagues. I wish the key battery had been checked. I am glad the battery was under warranty. Thomas and his colleagues. I wish the key battery had been checked. I am glad the battery was under warranty. More

Perfect They was amazing, helpful, and so kind Perfect work with accuracy in time and frame work with accuracy in time and frame More

Excellent service. Polite staff. Everyone was very nice. Elvis is super, he's helped me with things in the past. I love the shuttle service so I was able to drop off my Polite staff. Everyone was very nice. Elvis is super, he's helped me with things in the past. I love the shuttle service so I was able to drop off my car and the shuttle took me home and picked me up when my car was done More

Formal Complaint Regarding Recall Service and Unprofessional Conduct I have been a loyal customer of this dealership for many years, which makes this experience especially disappointing. I had Unprofessional Conduct I have been a loyal customer of this dealership for many years, which makes this experience especially disappointing. I had an appointment for a recall repair last week. I dropped my car off at 8:00 a.m. and did not receive any updates throughout the day, which is unusual based on my past experiences. Around 2:00 p.m., I called to check on the status. I was told the supervisor was busy and that my car was being worked on, but the response was given in a dismissive and unprofessional manner. No one returned my call. I called again around 4:00 p.m. and spoke with Elvis, who was extremely unprofessional and spoke to me disrespectfully. At the end of the call, he said I could pick up my car. When I arrived, it was already closing time. I politely asked what had been done to my car and what had not. At that point, Adam came over and explained the situation professionally. However, once I left and started my car, the same issue was still present, meaning the recall repair was clearly not completed, even though the paperwork stated that it was. Since I was busy the next two days, I asked my husband to call on my behalf the following day and send pictures of the issue. No one returned our calls for four days. Without our knowledge or consent, an appointment was scheduled 10 days later, on a date when I was not even in town. When I called to cancel that appointment and asked if an earlier date was available—since the issue had never been fixed—I was again spoken to in a rude and dismissive manner. The appointment was never rescheduled, and the original appointment was never canceled, despite my request. I continued receiving messages about this unwanted appointment. When I called again to ask why it had not been canceled or rescheduled, I was treated rudely once more and told that Elvis did not have time to talk, even though I had not asked to speak with him. At this point, my main concern is simple: My car has a recall issue that was not fixed, yet the paperwork states that it was. Additionally, the lack of communication and repeated unprofessional behavior is unacceptable. I am requesting: A proper recall repair completed as soon as possible Clear and respectful communication A review of the conduct of the employees involved I expect better service from a dealership I have trusted for many years. Sincerely, More

Charles provided the best customer service I have experienced in my nearly 30 year relationship with the dealership. He is courteous, helpful and knowledgeable. experienced in my nearly 30 year relationship with the dealership. He is courteous, helpful and knowledgeable. More

James is the only reason I came back to Spitzer. We had a terrible experience with the sales team, but James stepped up and improved our experience. We had a terrible experience with the sales team, but James stepped up and improved our experience. More

Professional and friendly excellent work Kept informed of progress work done on time Very good progress work done on time Very good More

Excellent customer service. ...very detailed oriented He's very friendly, empathetic and knowledgeable, he also goes above and beyond to exceed expectations ...very detailed oriented He's very friendly, empathetic and knowledgeable, he also goes above and beyond to exceed expectations More

My service experience with Spitzer Toyota was great! James Thomas is an excellent service manager and an asset to your dealership. Thank you! James Thomas is an excellent service manager and an asset to your dealership. Thank you! More

Easy and prompt (not waiting weeks for the vehicle to be scheduled). Everyone courteous. Vehicle work completed right the first time. Nice clean dealership. Spitzer makes getting service fun. The service de scheduled). Everyone courteous. Vehicle work completed right the first time. Nice clean dealership. Spitzer makes getting service fun. The service department is the reason I own 2 Toyotas of my 3 vehicles and when my 3rd is due to replace I'll own 3 Toyotas! More