Spitzer CDJR St Marys, LLC

Justin did not want to hear that we also needed our tie rods replaced. We told him they were seized and he tried to tell us they do not do that. We sent him proof that they do and still he did not want to rods replaced. We told him they were seized and he tried to tell us they do not do that. We sent him proof that they do and still he did not want to hear it. We ended up having our jeep towed from your service dept to another garage who fixed our jeep the right way and much cheaper. And yes the tie rods needed replaced. We will NEVER come bake to your service dept. And the mechanic for got to put our one screw back in our air filter. More

Everyone performed very polite and professional. Great experience and I would recommend this dealership Thank you Great experience and I would recommend this dealership Thank you More

Great service and they also washed my jeep ! great service thank you very much!ann great service thank you very much!ann More

Pleasant experience and helpful, would definitely shop there in the future .. Thanks for everything Nik, there in the future .. Thanks for everything Nik, More

Love coming to your dealership. I have no complaints. The honest friendly atmosphere is why I keep coming back. Thank you all.. I have no complaints. The honest friendly atmosphere is why I keep coming back. Thank you all.. More

I am extremely disappointed with the service I received from the dealership's service department. My 2024 Wagoneer was brought in for two recall repairs, and I received it back in significantly worse condi from the dealership's service department. My 2024 Wagoneer was brought in for two recall repairs, and I received it back in significantly worse condition than when I dropped it off. The vehicle's paint was scratched during the repair process, and the interior driver's door panel was also scratched and damaged. To make matters worse, the driver's door panel was not even reattached properly after the work was completed. The interior of the vehicle was left filthy, with mud throughout both the driver and passenger floor areas and on the door panels. After discovering these issues, I was forced to make an unnecessary second trip back to the dealership the very next day. Only after this return visit was the vehicle cleaned. Despite the inconvenience of making two trips in two days due to mistakes made by the service department, no effort was made to compensate me for my time, fuel, or frustration. There was no apology beyond the bare minimum and no gesture of goodwill offered. This level of care and attention is completely unacceptable, especially for a nearly new 2024 Wagoneer. Customers should not have to inspect for damage caused by the dealership, return for corrective work, and still leave feeling ignored and undervalued. The quality of workmanship, attention to detail, and customer service were all far below expectations. I have lost confidence in this service department and would not recommend it to anyone seeking professional vehicle care. More

It was a great experience. I am happy with my purchase, alex, Kyle and Doug did an absolutely incredible job and when above and beyond in exceeding customer satisfaction. I am happy with my purchase, alex, Kyle and Doug did an absolutely incredible job and when above and beyond in exceeding customer satisfaction. More

They charge way too much for service. I do not trust them for service. They work to find other things wrong that do not pertain to the service your in for. I do not trust them for service. They work to find other things wrong that do not pertain to the service your in for. More

Justin was a great service advisor. Jeremy's video was the bomb-great service add. Appreciated all the efforts to get my car fixed and the transparency about the the findings, including Jeremy's video was the bomb-great service add. Appreciated all the efforts to get my car fixed and the transparency about the the findings, including what we don't know yet about the transmission. Very pleased. More

It was an easy appointment - they got me in quickly and I liked receiving a video of the status of my Jeep while it was on the lift. Very professional group. liked receiving a video of the status of my Jeep while it was on the lift. Very professional group. More