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Spitzer CDJR Mansfield - Service Center

Ontario, OH

4.7
606 Reviews

606 Reviews of Spitzer CDJR Mansfield - Service Center

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September 15, 2024

Did not do the service requested, took way too long and then wanted me to send pictures of my vin and mileage…I however did not seemed weird to me then found out they wanted my service date in weeks later More

by JOYBOWMAN72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Gilliam
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2024 -

Spitzer CDJR Mansfield responded

We deeply regret that your expectations were not met and we fell short in providing you with the service we aim for here at Spitzer CDJR Mansfield. We deeply apologize for the wait time that occurred during your service visit. We would like to discuss your concerns with you. Please contact us here at the dealership and ask for the Service Manager. Thank you!

September 14, 2024

Only issue was it took 1 1/2 hours for a basic oil change and tire rotation… More

by SHIPSCDG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Gilliam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Wolford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kendra Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Maynard
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Sep 17, 2024 -

Spitzer CDJR Mansfield responded

SHIPSCDG, we truly appreciate your feedback on where we are great earning your kind recommendation and how we can improve our services to our guests! It is important we ensure a turn around for your experience and make certain the right personnel tends to your concerns for your oil change visit. Please reach out to our General Manager Matt Studer at 567.247.0245 at your allowance and until then we wish joy and safety in your Jeep!

September 13, 2024

Everyone that I have dealt with has been very friendly and eager to help me. More

by amber.castor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Wolford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gavin Huff
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Sep 17, 2024 -

Spitzer CDJR Mansfield responded

Amber, we are so grateful to know all of our team at Spitzer CDJR Mansfield were friendly with eagerness to assist earning your awesome support of recommendation to others! Thank you for your shout out to our experts Tim and Gavin and we send joy and safety in your Jeep in the open road!

September 13, 2024

Kendra and Greg have been great to work with even with the frustrations with Chrysler. Chrysler itself gets -10 stars The service department has done a great job keeping me informed of the progress (or More

by HLantz
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Gilliam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kendra Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 17, 2024 -

Spitzer CDJR Mansfield responded

HLantz, it is truly an honor you found our services and team Greg and Kendra at Spitzer CDJR Mansfield to be delightful and deserving of your kind recommendation for others to check us out! Please have the safest and joyful travels in your Dodge!

September 13, 2024

Professional atmosphere,very polite ,they have a nice waiting area service was done in a timely manner More

by billgill1141
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Gilliam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colt , Robert Maynard
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Sep 17, 2024 -

Spitzer CDJR Mansfield responded

billgill1141, we couldn't be more pleased that your recent visit at Spitzer CDJR Mansfield was met with a professional atmosphere and politeness to name a few positives! Your recommendation is absolutely appreciated along with your shout out to Greg, Robert and Colt. We send wishes of fun and safety in your Jeep!

September 13, 2024

I am impressed with the way they help and handle what was going on with my car gave me a ride home and picked me back up I truly appreciate it More

by MBRISTOW1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kendra Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 17, 2024 -

Spitzer CDJR Mansfield responded

MBRISTOW1972, it is so great to know you had the utmost deserving experience with us at Spitzer CDJR Mansfield from Kendra our expert! Thank you for your great support of recommendation to others to our dealership and please have the safest of travels in your Jeep!

September 12, 2024

Tim. Was very helpful to me by seeing that I was taken and returned from the Ohio clinic to have lab tests done More

by MARYAW12100
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Wolford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 17, 2024 -

Spitzer CDJR Mansfield responded

MARYAW12100, we are certainly pleased to know our professional Tim at Spitzer CDJR Mansfield ensured great care to you earning your kind recommendation to others! Please enjoy the open road in your Jeep!

September 10, 2024

Everyone was friendly and helpful. Service was done in timely manner and everything that needed done. More

by bishopdc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Wolford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 17, 2024 -

Spitzer CDJR Mansfield responded

bishopdc, it is so great to know your recent service of your Dodge was provided with friendly helpfulness and efficiency at Spitzer CDJR Mansfield! Thank you for your stellar recommendation to others and please enjoy the open road with safety!

September 08, 2024

Fast, friendly service. I appreciated the waiting room which had snacks and a big sceeen tv to watch while I waited for the service to be done. More

by Dan123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aric Studer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Hamm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dustin Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Gilliam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Wolford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Studer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kendra Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Sherman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Maynard
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Sep 17, 2024 -

Spitzer CDJR Mansfield responded

Dan123, we are so thrilled you found our waiting area at Spitzer CDJR Mansfield pleasant and accommodating while servicing your Hyundai! Your amazing shout out to our experts and recommendation are excellent support to our team and we wish all the joy and safety in your travels!

September 06, 2024

Awesome, I love the people they actually take care of you here and very nice ☺️ More

by MARSHALLMARVIELLE
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Gilliam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Wolford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kendra Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Maynard
Report | Print
Sep 17, 2024 -

Spitzer CDJR Mansfield responded

Marshall, it is such a delight to know our experts of Spitzer CDJR Mansfield provided genuine care to you on your recent service of your Jeep! Thank you for your shout out to our mentionable staff and send wishes of enjoyment on the open road with your Jeep!

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