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Spitzer CDJR Mansfield - Service Center

Ontario, OH

4.7
606 Reviews

606 Reviews of Spitzer CDJR Mansfield - Service Center

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November 18, 2023

As usual the work was done in a timely manner and I was kept informed of the progress. More

by mgough3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kendra Weaver
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Nov 21, 2023 -

Spitzer CDJR Mansfield responded

Thank you so much for your positive feedback! We are always happy to provide you with a smooth and efficient experience. It is our pleasure to assist you in any way possible. We hope to see you again the next time you are in need of automotive service!

November 17, 2023

The service is friendly and professional. The auto shop seems a little pricey but honestly and the work is trustworthy. More

by JOSHUHA.HARRIS3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Gilliam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Wolford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Female in autoshop. Can't recall name but she was friendly and professional., Jeremy Lawhun, Robert Maynard
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Nov 21, 2023 -

Spitzer CDJR Mansfield responded

Thank you for this 5-star rating! We are so glad to provide you with the quality care that you deserve and we are will be honored to know that you deeply valued our service. We wish you the safest of travels- on behalf of the entire team.

November 16, 2023

Service department sucks and does not know how to fix vehicles will make up work More

by mmrw1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Gilliam
1.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Wolford
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffany, Jeremy Lawhun, Robert Maynard
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Nov 20, 2023 -

Spitzer CDJR Mansfield responded

Hello, Were very sorry to hear of your concerns with our service department and we do apologize that your issues with your vehicle have not been resolved. I would like the opportunity to speak to you to see how we can get this fixed. Please call me at your earliest convenience. Thank you, Greg Gilliam Service Manager Spitzer Mansfield 419-524-2511

November 16, 2023

Just oil change and tire rotation. Thank you for the prompt service, look forward to the next service. More

by rhagan1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Gilliam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Wolford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Lawhun, Robert Maynard
Report | Print
Nov 17, 2023 -

Spitzer CDJR Mansfield responded

Thank you for this 5-star review! We are proud proud to have earned your kind recommendation and looking forward to an opportunity to work with you again.

November 16, 2023

Everyone is always friendly ! They go out of their way to help you and answer any questions you might have.Linda Briggs knew I was concerned about my check engine light on. she go More

by Orangecobalt07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linda briggs
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Nov 17, 2023 -

Spitzer CDJR Mansfield responded

We are honored to have had the opportunity to work with you, and greatly appreciate you taking the time to leave us this 5-star rating! Linda will be very happy to hear your kind words. Please do not hesitate to let us know if there is ever anything more that we may help you with!

November 15, 2023

I had and issue with a wheel protection package, Tiffany I in service worked to get it resolved which she did. Unfortunately I was not able to get to the dealership that day do to a previous commitment. I w More

by GKURTTI2
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany
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Nov 16, 2023 -

Spitzer CDJR Mansfield responded

Thank you so much for your positive review! We are honored by your business, and happy to hear that Tiffany could provide you with 5-star service. We wish you safe travels. Please do not hesitate to let us know if there is ever anything more that he and the team may help you with.

November 15, 2023

Very quick in and out in less than an hour including a truck wash a Plus service More

by barnett_v
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Gilliam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Wolford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Studer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Lawhun, Robert Maynard
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Nov 16, 2023 -

Spitzer CDJR Mansfield responded

We greatly appreciate your 5-star rating! We are so glad that our team could provide you with top-notch service. Our guests' satisfaction is our utmost priority. We wish you safe travels and we hope for an opportunity to work with you again!

November 15, 2023

Great service. Affordable price for repairs. Service department communicates very well with us. Tiffany is amazing. We will definitely keep coming back. More

by DEVILDOGMAMA83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Gilliam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 16, 2023 -

Spitzer CDJR Mansfield responded

Thank you for sharing the positive experience you had with Tiffany! Offering thorough and efficient service is so important to us, and we are glad that she provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels until we meet again!

November 14, 2023

Gwenyth Hall was so informative, kept me updated on my vehicle progress(during maintenance ) and was very kind. Spitzer is a great place to purchase a vehicle. I have been very pleased with my vehicle and More

by lyn_thorpe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Gilliam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Wolford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gwenyth Hall, Jeremy Lawhun, Robert Maynard
Report | Print
Nov 14, 2023 -

Spitzer CDJR Mansfield responded

Thank you for taking the time to share this wonderful review. We are so excited that Gwenyth put you at ease and ensure that your experience was an overall success. We greatly appreciate your repeat business. Please drive safely!

November 14, 2023

Friendly associates throughout the entire service. highly recommend. In fact, had a conversation with another customer while waiting. His first time being serviced there and was glad to hear my positi More

by AAGIE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Gilliam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2023 -

Spitzer CDJR Mansfield responded

Thank you so much for your wonderful review! We are so glad that our team could provide you with top-notch service. Please do not hesitate to let us know how we may be of further assistance to you!

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