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Spitzer CDJR Mansfield - Service Center

Ontario, OH

4.7
606 Reviews

606 Reviews of Spitzer CDJR Mansfield - Service Center

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July 21, 2024

Everyone was very helpful and friendly. I am very happy with my experience. I will definitely be back! Thanks! More

by Eric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kendra Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2024 -

Spitzer CDJR Mansfield responded

Eric, we are so delighted that your recent visit with us was met with our helpful friendly team! Your recommendation for others to work with us and your return in the future helps us in great lengths as we continue to provide the utmost best to every guest. Please enjoy your Ram in the open road!

July 21, 2024

I have used this dealership several times. The staff is always friendly and informative. Rather than talk to me- they discuss my options. I feel more informed and they help me to understand. More

by Jauerhouse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colten
Jul 23, 2024 -

Spitzer CDJR Mansfield responded

Jauer, it is our honor to have your review as a returning guest to our dealership at Spitzer CDJR Mansfield! We along with Colton here definitely understand what you mean when you say you appreciate being spoken with about our services and options and we are so thrilled to know our team delivered it all. Thank you for your recommendation and we wish you safest of travels in your Jeep!

July 13, 2024

We have been having both our Sorentos serviced at Spitzer Kia Mansfield since we bought them. They have always given us great service. Linda Briggs is very knowledgeable and treats her customers with great r More

by pspreng502019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linda Briggs
Jul 16, 2024 -

Spitzer CDJR Mansfield responded

Thank you for leaving Linda this fantastic review! We are glad to hear that Linda took amazing care of you and your automotive needs. We are happy to know that she was very knowledgeable, always has a smile and did not push you into anything you can't afford that day. We look forward to serving you again in the future when the time comes.

July 11, 2024

From the sales person to the service department I have been totally satisfied from day one. Everyone has always been friendly and knowledgeable with me every time. At my last visit for an oil change Gweny More

by ferdypants
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gwenyth Hall
Jul 16, 2024 -

Spitzer CDJR Mansfield responded

Ferdypants, We are grateful for you leaving Gwenyth this flawless review! We are thrilled to hear that Gwenyth took phenomenal care of you and could provide you with thorough and efficient service. We are pleased to know that she was friendly and knowledgeable. Please drive safely and do not hesitate to let us know how we may be of further service to you.

July 03, 2024

Tim in service is good at his job . Thank you for the speedy service . Have a nice day More

by sheny79ta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Wolford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kendra Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2024 -

Spitzer CDJR Mansfield responded

We are truly grateful for your kind review on our speedy service team! Your feedback is incredibly important to our growth so we thank you for your time. Please enjoy the open road in your Jeep until next time!

June 28, 2024

Spitzer always takes care of my needs, when I have anything done! They communicate very well, and get you in and out of there! More

by Shanny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Gilliam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Wolford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kendra Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2024 -

Spitzer CDJR Mansfield responded

It is our honor to receive your amazing review, Shanny! We are glad to have the opportunity to serve you and we wish you safe travels in your Dodge!

June 27, 2024

The services provided here is always professional, complete and expedient. I highly recommend them for servicing your vehicle. More

by nnazariosr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Wolford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2024 -

Spitzer CDJR Mansfield responded

We are grateful for your kind review about our dealership and recommendation to others! It is our highest priority to ensure the most excellent service to our guests and if there is anything we can do to assist please let us know. Safe travels in your Jeep!

June 23, 2024

I always feel welcomed. I get the service, honestly and kindness from Spitzer that you would expect from a local repair shop More

by JASONCOOLEY71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Wolford
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2024 -

Spitzer CDJR Mansfield responded

Thank you for your kind review from your recent service visit, Jason! We are grateful for your feedback and recommendation to others. If there is anything else we can do to assist you please let us know. Safe travels until next time!

June 22, 2024

Not pleased. Will not go back. Demanded $2k more than my warranty covered. Illuded to my warranty being cancelled if I did not have them complete repairs. Had to More

by ambercsmitticus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Timothy Wolford
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2024 -

Spitzer CDJR Mansfield responded

Hi Amber, we are truly grateful for your review regarding your experience with us at Spitzer Motors of Mansfield! It is much to our concern that you had this type of experience with us regarding your warranty and repairs. We want to make sure the correct personnel gets in touch with you about this whom is our General Manager Matt Studer at 567.247.0254. Please reach out to him at your earliest allowance to improve your experience. Until then, enjoy the open road!

June 22, 2024

Work was done on time and corrrectly. . Contact with Kendra was timely and informative and I was pleased with was apprised of my bill. More

by dille14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kendra Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2024 -

Spitzer CDJR Mansfield responded

Dill, we are really appreciative of your time letting us know about your positive experience at our dealership! It is our goal to provide the utmost satisfying service to every guest and while we almost received all 5 stars across the board, your overall rating was 3 stars. We would like to confirm if it was a slip of the finger or look into how we can improve your experience with us, Please reach out to our General Manager Matt Struder at 814.281.8206 at your earliest convenience. We look forward to providing you the best service you deserve! Safe travels.

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