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Spitzer CDJR Mansfield - Service Center

Ontario, OH

4.7
606 Reviews

606 Reviews of Spitzer CDJR Mansfield - Service Center

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August 15, 2024

I appreciate the Spitzer service dept as well as their repair shop. I recently had a fender bender & my car was returned in just a couple of days, looking like new plus my mechanical work was also done. More

by Sharon S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Gilliam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Wolford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kendra Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

Spitzer CDJR Mansfield responded

Sharon, it is an honor knowing our experts took excellent care of getting you back on the road in great timing! We at Spitzer CDJR value your input and really appreciate your recommendation. Please enjoy your Ford in safety!

August 09, 2024

Very friendly. Fast service would use them again and recommend them to friends and family.. More

by Stacymccune71
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Gilliam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Wolford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kendra Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Maynard
Aug 12, 2024 -

Spitzer CDJR Mansfield responded

We at Spitzer CDJR Mansfield are so grateful for your awesome review about our dealership, Stacy! Your time is incredibly valuable to us and it is pleasing that our team efficiently got you back on the road earning your recommendation for others to give us a try. Please have the safest of travels in your Dodge until we meet again!

August 09, 2024

I am completely satisfied with the work done on my Jeep. The service was very good and Kendra was very pleasant to deal with. More

by TWEETY49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kendra Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Spitzer CDJR Mansfield responded

Tweety, it is such a delight that your satisfaction was met on your recent visit with us at Spitzer CDJR Mansfield! Thank you for your kind words about Kendra's excellent assistance as well as your recommendation for others to try us out. Until next time, please enjoy your Jeep with safety!

August 08, 2024

Appointment set for LOF, tire rotation and evaporator/heater core replacement. Oil change reminder not reset, tire rotation not done, front end not greased and ac/heater blower was not working More

by carl_44890
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Timothy Wolford
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2024 -

Spitzer CDJR Mansfield responded

Carl, we are truly grateful for your review about your recent experience servicing your Dodge with us at Spitzer CDJR Mansfield! Your concern goes well noticed and we certainly share the urgency to tend to this matter with the correct personnel. Your contact information is protected on Dealer Rater therefor we offer you to reach out directly to our Service Director Greg Gilliam at 567.247.0254 to allow him to further assist. In the meantime please enjoy the open road!

August 08, 2024

My vehicle was not given back in the same shape they received it, they also have not gotten me any paperwork yet. My vehicle also came back with additional issues! More

by PORECHRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Timothy Wolford
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Spitzer CDJR Mansfield responded

Porechris, we truly thank you for your review on your recent experience with us at Spitzer CDJR Mansfield! It is certainly our concern that your vehicle serviced resulted in additional issues which we want to ensure our thorough care to you. Please reach out to our Service Director Greg Gilliam at 567.247.0254 at your allowance for the corrections of your experience and in the meantime please enjoy your travels with safety!

August 08, 2024

Kendra was very friendly and professional. She went out of her way to get some information I needed.!!! More

by ctlavigne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kendra Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Spitzer CDJR Mansfield responded

CT, thank you for your awesome words on Kendra's friendly professionalism and extra mile service to you at Spitzer CDJR Mansfield! Your recommendation for others to give a try is truly generous support and we wish you joy and safety in your Chrysler until next time!

August 08, 2024

Always get kind excellent service. Am acknowledged whenever I come there and am asked immediately how I can be helped. More

by psalt45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kendra Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kurtis Swab
Aug 12, 2024 -

Spitzer CDJR Mansfield responded

Psalt, it is our delight that your loyalty to our services is always met with courtesy and genuine care from our team! We at Spitzer CDJR Mansfield are humbled for your trust in us regarding your safety and comfort on the road as well as your recommendation. Please enjoy your Jeep with the utmost safety!

August 07, 2024

Nice service dept. Tim Wolford was a big help,got me in and out ,fixed the problem More

by billgill1141
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Wolford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2024 -

Spitzer CDJR Mansfield responded

Bill, it is so great to know that our service team and Tim were big help to you during your recent visit to Spitzer CDJR Mansfield! Your recommendation is huge in support and we wish you enjoyment on the road with your Jeep!

August 07, 2024

After a difficult time at a different dealership, Spitzer found the elusive part, and replaced it in a timely fashion! More

by Crystallude12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kendra Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2024 -

Spitzer CDJR Mansfield responded

Crystallude, we are so glad to know that our service team put a stop to this elusive part and got you back on track in fashionable time! On behalf of Spitzer CDJR Mansfield, thank you for your recommendation and enjoy the road in your Dodge Ram!

August 05, 2024

Excellent customer service and friendly staff. Nice waiting room for waiting in and the wait time was minimal. More

by BTHOWELL83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Gilliam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Wolford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kendra Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Maynard
Aug 06, 2024 -

Spitzer CDJR Mansfield responded

We are truly delighted about your review on your recent visit to our service department with minimal wait time and a nice area to do so! Thank you for your recommendation for others to give us a try as we continue to provide the utmost deserving assistance. Safest of travels everywhere in your Jeep!

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