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Spitzer CDJR Mansfield

Ontario, OH

Overview
Employees
Reviews
Vehicles
4.7
1,605 Reviews
The Spitzer Kia Chrysler story is a long one. We have been in the automotive industry for over a century, providing the best car-buying experience possible to drivers in the Mansfield area and all of Ohio. Spitzer Kia Chrysler is home to all of the best models offered by Kia, Chrysler, Dodge, Jeep and Ram. Our significant size ensures we offer all of the models our customers are looking for. Our Kia lineup includes popular models like the Optima, Sorento, Sportage and Soul. Customers in the market for something a little more rugged will enjoy taking the Ram 1500, Jeep Grand Cherokee or Jeep Wrangler for a test drive. Anyone looking for comfort and luxury will enjoy the confines of the iconic Chrysler 300. Spitzer Kia Chrysler has been providing the best customer service experience for over 100 years, and we will not be stopping anytime soon.
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1777 W 4th St

Ontario, OH

44906

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Showing 1,605 reviews

June 17, 2025

Very nice knowledgeable service department Steve was very polite got me in quick and had my oil changed More

by billgill1141
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Gilliam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Wolford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2025 -

Spitzer CDJR Mansfield responded

Thank you for sharing your positive experience with us. Offering quality and efficient service is so important to us, and we are glad that Steve provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!

June 14, 2025

I originally bought my vehicle from them and I have had it serviced by them. Everyone that I have had contact with at this dealership were always friendly and helpful. More

by festi13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Wolford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve, I don't know his last name
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Jun 16, 2025 -

Spitzer CDJR Mansfield responded

Thank you for your positive review! We are honored that you have continuously confided in us with your automotive needs, and we are so glad that our team consistently takes great care of you. Please do not hesitate to give u a call if there is ever anything more that we may help you with.

June 14, 2025

Clean waiting area. Treated kinIdly and fairly.I was waited on as soon I arrived, I did not have to wait around. More

by Lightrfoot70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Wolford
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2025 -

Spitzer CDJR Mansfield responded

Thank you for your positive review! We are pleased to hear that our team provided you with quality and efficient service during your recent visit. Please do not hesitate to give us a call if you ever have any further questions or concerns.

June 12, 2025

She was very polite and helpful. The wait was very comfortable. She explained everything that was done to my car and assured us that the problem would be handled. More

by EBERQ761
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kendra Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2025 -

Spitzer CDJR Mansfield responded

Thank you for your 5-star rating! It is always our goal to ensure our guests are comfortable with their visit, and we are glad that our team provided you with thorough and efficient service. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

June 12, 2025

Service team is great at Spitzer Jeep dealership. I got the $299 package for LOF & multi point inspection and it's great! More

by RONDASUE
Recommend Dealer
Yes
Employees Worked With
Tim Wolford
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Jun 12, 2025 -

Spitzer CDJR Mansfield responded

We appreciate your 5-star rating! We are so glad that our team provided you with top-notch service during your recent service visit. Please drive safely, and do not hesitate to give us a call if we may ever be of further assistance to you.

June 12, 2025

Very nice atmosphere and welcome feeling walking in. Clean and comfortable. Fast service and a fair price. More

by MORANSERVICESINC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aric Studer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Hamm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Wolford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kendra Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2025 -

Spitzer CDJR Mansfield responded

Thank you for your wonderful review! It is always our goal to ensure our guests are comfortable with their visit, and we are glad that our team took great care of you. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

June 12, 2025

Two negatives. ..people in my vehicle did not wear gloves and left black on my interior and truck was left running while sitting for a car wash. Waste of my gas and More

by sjpullins
Recommend Dealer
Yes
Employees Worked With
Kendra and Steven
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Jun 13, 2025 -

Spitzer CDJR Mansfield responded

SJ, Thank you for bringing this matter to our attention, we are very sorry to hear that our service team wasn't using the proper instruments while using your vehicle. We understand your concerns and questions and would like the opportunity to speak to you to see how we can better assist you next time. Please give us a call at our dealership and ask for the Service Manager, we would love to help you.

June 10, 2025

Wonderful group! Treat us like family and always helpful! Highly recommend to anyone!! Thank you all!!! More

by Tab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Wolford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 11, 2025 -

Spitzer CDJR Mansfield responded

Thank you for your positive review and recommendation! We are happy to hear that our team consistently provides you with the quality care that you deserve. Your safety and satisfaction are our utmost priorities. If there is ever anything more that we may help you with, please do not hesitate to give us a call.

June 08, 2025

Usually I love the service department, this time not so much. They did not call me to report on my car and it left with a new noise. More

by CRALL520
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kendra Weaver
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2025 -

Spitzer CDJR Mansfield responded

Thank you for sharing your experience with us. We are disheartened to hear that our service team didn't notify you about any concerns on the vehicle while serving it. We understand your concerns and questions, please give us a call at our dealership and ask for the Service Manager. We would love to help you.

June 07, 2025

My experience was terrible, had some steering components replaced then I drove 800 miles and found 3 lugnuts loose on one tire and 1 lugnut loose on another tire that I could turn with my fingers. I tighten More

by LANE.BRUBAKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Gilliam
1.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Wolford
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2025 -

Spitzer CDJR Mansfield responded

Lane, We appreciate your feedback and are sorry to hear you were unhappy with your visit. Our goal is to create a comfortable, hassle-free atmosphere so your experience is unacceptable. Your concerns have been sent directly to the Service Manager in order to be addressed immediately please give us a call at our dealership. Thank you.

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