Spitzer Buick GMC Parma - Service Center
Parma, OH
618 Reviews of Spitzer Buick GMC Parma - Service Center
We were over an hour from home and had an issue with the truck on a Saturday afternoon. We were 1 mile from the dealership and when I called, they said to bring the truck in and the Service Detector would truck on a Saturday afternoon. We were 1 mile from the dealership and when I called, they said to bring the truck in and the Service Detector would try to determine the issue. The front wheel bearing had failed and the truck was undrivable. The Service Director was able to provide us with a loaner vehicle so that we could continue with our weekend and get home. The truck was repaired and ready for me to pick up by mid-afternoon that Monday. They went above and beyond to help us out and I would highly recommend this service team at this dealership! More
In for oil change and tire rotation. very fast and efficient. Won’t hesitate to go back. very fast and efficient. Won’t hesitate to go back. More
It was the most excellent experience I had they’re great people especially my salesman, Darrell and your service manager, Adam Your service manager was also a great help to me. This is the first GMC vehicl people especially my salesman, Darrell and your service manager, Adam Your service manager was also a great help to me. This is the first GMC vehicle I have. I hope it does well. More
This dealership provides excellent service. After the oil change and tire rotation was completed, the dealership provided a video of the oil change, tire rotation, and car safety inspection. After the oil change and tire rotation was completed, the dealership provided a video of the oil change, tire rotation, and car safety inspection. This video was very informative on the condition of the brakes, tire wear, etc. More
The dealership provides excellent service. I have bought or leased vehicles from them for over 20 years. I have always felt my car-needs were met professionally. Always a good experience. I have bought or leased vehicles from them for over 20 years. I have always felt my car-needs were met professionally. Always a good experience. More
I was checked in on time, and was keep informed about the progress of my car. The wait was a little longer then expected but the waiting area is comfortable and I was able to complete my work while I waited. progress of my car. The wait was a little longer then expected but the waiting area is comfortable and I was able to complete my work while I waited. More
It took 7 weeks to fix my truck. Waiting for diagnosis, waiting for parts, and the final 2 weeks were for the actual work. Service writer Dominick was unprofessional and had an attit Waiting for diagnosis, waiting for parts, and the final 2 weeks were for the actual work. Service writer Dominick was unprofessional and had an attitude throughout the entire process which caused me to have one also. Terrible service and treatment. More
Everyone is friendly, helpful, and knowledgeable. I plan to continue working with them. Due to my positive experience I plan to continue working with them. Due to my positive experience More