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Spitzer Buick GMC Parma - Service Center

Parma, OH

4.3
618 Reviews

618 Reviews of Spitzer Buick GMC Parma - Service Center

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December 02, 2024

Replaced door panel. Didn’t diagnose the noise in my truck correctly. Not happy now More

by HILLJACKYLASER
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 30, 2024

Great customer service. The communication about the readiness of the vehicle was timely. Great job More

by MOND74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Dec 03, 2024 -

Spitzer Buick GMC Parma responded

Thank you for your time to give feedback about our Service Department. We are so pleased to hear that your vehicle service experience with us was, hands down, second to none. We look forward to seeing you again when your vehicle is ready for its next service.

November 30, 2024

They took my car in without an appointment. Fix my issue. It was ready when they said it would be. Great experience. More

by Dlebe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tayler Wenmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 03, 2024 -

Spitzer Buick GMC Parma responded

Thank you for your positive review, We are glad that our team was able to get all of your automotive needs with swiftly results. Please don't hesitate to call if you have any questions or concerns.

November 30, 2024

It's my first visit so far good they are very professional and they know what their doing so far Thank you. More

by Luis Hernandez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
4.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Freeman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Niemesch
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 03, 2024 -

Spitzer Buick GMC Parma responded

Luis, Thank you for your very kind review. We are pleased to hear that your vehicle service experience with us was so positive. We look forward to seeing you again when it is time for your next service.

November 28, 2024

Taylor was helpful and kept me informed of the process of my car. She answered all my questions. More

by Mz.Quetta26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tayler Wenmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 03, 2024 -

Spitzer Buick GMC Parma responded

Thank you for sharing this review with us. Tayler and the rest of our service crew are always striving to be very thorough and concise. We are glad to hear that you experienced and appreciated their attention to detail. Safe travels!

November 26, 2024

I asked 3 employees to please add def fluid as it was down upon delivery More

by rickmdrn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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November 26, 2024

Process taking way too long. Specially when you taking a loaner. Loaner was dirty…. Pick up process take even longer. When I was picking up my 2024 car battery was drained and ca More

by VOv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 25, 2024

The work was completed in a timely manner and fixed the issue. Excellent communication and the car was returned on time. More

by jdforster0422
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 26, 2024 -

Spitzer Buick GMC Parma responded

Providing quality and efficient service is so important to us, and we are glad that our efforts met your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Thank you for your 5-star review! Please do not hesitate to give us a call if you ever have any further questions or concerns.

November 24, 2024

Rotated the tires but did not balance them. Said that was a different process inconceivable More

by JAMESCHAMPION
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 23, 2024

The mechanic was friendly but ultimately didn’t solve either of the two issues. Dunno why my truck is making a tapping noise off the cat/pipe. More

by TOBY’s Trailer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dominic Difino
4.0
This rating includes all reviews, with more weight given to recent reviews.
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