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Spitzer Buick GMC Parma - Service Center

Parma, OH

4.3
662 Reviews

662 Reviews of Spitzer Buick GMC Parma - Service Center

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January 05, 2025

Fast and efficient service. . Easy to schedule. Staff friendly. Beverage provided. Staff available to answer questions More

by Sheilababy3@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rolanda Sargent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Spitzer Buick GMC Parma responded

Shelia, Thank you for sharing tis kind review with us. We appreciate your loyalty. Everyone will be thrilled to hear of your satisfaction. We look forward to the opportunity to continue serving your vehicle needs! Safe travels.

January 04, 2025

Excellent service! Oil change was completed In a timely manner. I would recommend to family and friends. More

by Cklotzbach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tayler Wenmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Freeman, Zach Niemesch
Jan 06, 2025 -

Spitzer Buick GMC Parma responded

Thank you for your very kind review and willingness to recommend us. We are pleased to hear that your vehicle service experience with us was so positive. We look forward to seeing you again when it is time for your next service. Safe travels!

January 01, 2025

Thank you very much. It was my first service and you did a very good job. More

by Florin Dragan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know any of them.
Jan 06, 2025 -

Spitzer Buick GMC Parma responded

Florin, Thank you for sharing your experience with us! We are pleased to hear that your vehicle service was A+! Please contact us should you need anything else. Safe travels!

December 31, 2024

Great service and comforting waiting room the wait was a little long but satisfied with service More

by RKEMM10055
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tayler Wenmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Spitzer Buick GMC Parma responded

Thank you for your time and feedback. We are so happy to hear that your service experience with us was better than you expected! Please let us know if you have any other issues. We would be happy to help, Safe travels!

December 31, 2024

Kelly, McCoy, and Brett were all amazing! They made the car buying experience enjoyable, and the customer service was excellent! I will continue to do business in the future with them! More

by abacho15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
McKoy Kendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Leek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly Hettinga
Jan 06, 2025 -

Spitzer Buick GMC Parma responded

Thank you for your time and feedback. We are delighted to hear that our exceptional service keeps you coming back for service on your vehicle! We look forward to seeing you again for your next vehicle service. Safe travels!

December 31, 2024

The dealership took much too long to complete the repairs. They did not take into account that I was only in town for a week for the repair even though I called daily to express the urgency needed. I More

by jfortlage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tayler Wenmoth
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I also dealt with Paula who was okay., Travis Freeman
Jan 14, 2025 -

Spitzer Buick GMC Parma responded

Thank you for you feedback. We are sorry to hear of your issues with the repairs on vehicle and we do apologize for the lack of customer service by our team. We would welcome the opportunity to speak to you on your review. Please contact us at the dealership and ask for the Service Manager. Thank you.

December 30, 2024

Great service! Everyone is very nice and I appreciate all the friendly people working there. More

by Bencivengo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tayler Wenmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Freeman, Zach Niemesch
Jan 06, 2025 -

Spitzer Buick GMC Parma responded

Thank you for your very kind review. We are pleased to hear that your vehicle service experience with us was so positive, especially the entire team at- Spitzer Buick GMC will be thrilled to hear that you were completely satisfied, thank you! We look forward to seeing you again when it is time for your next service. Safe travels!

December 30, 2024

I have had my truck in four times for an issue with my radio and the problem is still not resolved. I know that they are following what GM tells them to do but it is frustrating that the same problem pers More

by RONBELSAN62
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Spitzer Buick GMC Parma responded

Ron, Thank you for sharing your service experience with us. We are very sorry to hear of your issues with the radio and we do apologize for not being able to find a solution. We would welcome the opportunity to speak to you on your review and how we can find a way to fix this radio issue. Please contact us here at the dealership and ask for the Service Manager. Thank you for your time and patience, hope to speak to you soon. Safe travels!

December 29, 2024

Bought a warranty $3600 told blower motor wouldn’t be fixed . Almost wrecked in a snow storm with 2 of my three kids in a 4yr old truck . Including a 9 month old . Gave me run around . Got the truck for More

by Mikesz28520
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brett Leek
1.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Black
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Blazer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Freeman
Dec 30, 2024 -

Spitzer Buick GMC Parma responded

Mike, We at Spitzer Buck GMC are grateful for your feedback on our dealership! It is our biggest concern that you experience regarding your blower motor in your truck has not been up to standards which we apologize. Your patronage and ongoing is very important to us and we thank you for your loyalty thus far. We would like to get in touch with you to improve your experience working with us so please reach out to our Service Manager to allow them to further assist this matter. We wish you safest of joyful travels until next time!

December 29, 2024

Had a scheduled service appointment & arrived on time. Waited over 15 minutes for anyone to acknowledge me. It was the end of the day & it was very visible people were ready to go home. Service was fast & More

by claubia88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unsure
Dec 30, 2024 -

Spitzer Buick GMC Parma responded

Claudia, Thank you for taking the time to share your experience with our dealership. We want to give you the most highest apologize(s) to you if you felt that our team wasn't showing you our great customer service. It's customers like you that keep us striving and making sure we assist each one of our customers with top-notch service. We apologize if you didn't receive that upon service, we would love to speak to you about it and fix the solution so it won't happen again. Safe travels and Happy holiday's, hope to speak to you soon!

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