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Spitzer Buick GMC Parma - Service Center

Parma, OH

4.3
662 Reviews

662 Reviews of Spitzer Buick GMC Parma - Service Center

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January 11, 2025

Does not listen to customers. Does not repair things properly. Straight up lied to my face about the issues I was having. More

by Atf582
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tayler Wenmoth
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2025 -

Spitzer Buick GMC Parma responded

We want to express our apologies by saying that our priority is to always have our customers come first in a timely manner but also take care of their needs accordingly. We want to make things right but most importantly resolve the situation, please contact us here at the dealership and ask for the Service Manager. Thanks again for your patience and understanding hope to speak to you soon.

January 11, 2025

I like that everyone is so helpful and they do not try and sell you services you don’t need More

by MSEIDEL1976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2025 -

Spitzer Buick GMC Parma responded

Thank you for your very kind review! We are always happy to hear that our customers are 100% satisfied with service they received from us! We look forward to seeing you again when your truck is ready for its next service, Safe travels!

January 11, 2025

Clean waiting area ,quiet & with lots of space. The staff was kind & professional. I will be back again More

by Srandle417
Recommend Dealer
Yes
Employees Worked With
Dominic
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Jan 13, 2025 -

Spitzer Buick GMC Parma responded

Thank you for sharing this kind review with us. We appreciate your loyalty. Everyone will be thrilled to hear of your satisfaction. We look forward to the opportunity to continue serving your vehicle needs!

January 11, 2025

I needed service and with short notice Travis got me scheduled and changed my oil and rotated my tires, he also took it upon himself to perform a factory update. More

by Ggoudreau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Freeman
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Jan 13, 2025 -

Spitzer Buick GMC Parma responded

Thank you for your time and feedback. We are delighted to hear that we were able to help make your vehicle repair quick and hassle-free. Spitzer GMC Parma strives to offer our customers exceptional service both before and after the sale. Travis will be overly excited to hear that you added him to your stellar review, thank you.

January 10, 2025

Warranty repairs made easy. Great interactions with the service managers. Hopefully this will be the last required time. More

by Abiker21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tayler Wenmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Freeman
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Jan 13, 2025 -

Spitzer Buick GMC Parma responded

We are delighted to hear that we were able to help make your vehicle inspection and repair trouble-free. We strive to offer our customers exceptional service both before and after the sale. If we can assist you in any way in the future, please do not hesitate to contact us. We would be happy to help, Safe travels!

January 10, 2025

The service team provided prompt attention to my car, gave me a complete description of services needed and completed the services in a timely manner. I also appreciate the service reminders. More

by MSCHRINER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Hettinga
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Jan 10, 2025 -

Spitzer Buick GMC Parma responded

Thank you for your very kind review. We are delighted to hear that you fully and completely trust us with your vehicle service needs! Thank you! We look forward to seeing you again when your vehicle is ready for its next service.

January 10, 2025

They do a nice job and it is done in the time that they tell you. It’s also nice they wash the vehicle when they are done More

by Bldr01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tayler Wenmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2025 -

Spitzer Buick GMC Parma responded

Thank you for your time and review. We appreciate hearing feedback from customers like you! We are so pleased to hear that we have been able to provide you with quick and convenient vehicle repair services. Your complete satisfaction is our #1 goal! Should you need anything else, please do not hesitate to call, Safe travels.

January 06, 2025

Everyone was nice. No issues with my service. I will service my vehicle there again. More

by Rogerangelaperry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not remember her name. First name Kelly
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Jan 07, 2025 -

Spitzer Buick GMC Parma responded

Roger, Thank you for your time and feedback. It's always a pleasure hearing from our wonderful customers! We are very happy to hear that your vehicle service needs are met with convenience and great results! Please let us know if we can be of assistance in the future, Safe travels!

January 06, 2025

From pulling into the center and leaving. Everything went smoothly Will return next time for service. More

by SCHEUTM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rolanda Sargent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tayler Wenmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 07, 2025 -

Spitzer Buick GMC Parma responded

Thank you for your time and feedback. We are so happy to hear that your service experience with us was better than you expected! Please let us know if you have any other issues. We would be happy to help, Safe travels!

January 05, 2025

Spitzer Buick’s service department was able to find and fix the intermittent problem with my key fob and receiver module under the dash. More

by DAN.KOSAREO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2025 -

Spitzer Buick GMC Parma responded

Dan, Thank you for your very kind review. We are pleased to hear that your vehicle service experience with us was so positive. We look forward to seeing you again when it is time for your next service. We strive to offer our customers exceptional service both before and after the sale. Safe travels, and please don't hesitate to call us if you need any assistance.

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