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Spitzer Buick GMC Parma - Service Center

Parma, OH

4.3
662 Reviews

662 Reviews of Spitzer Buick GMC Parma - Service Center

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January 20, 2025

Service department was rude and unhelpful. My SUV was returned in worst condition then when it entered. Staff were unprofessional and observed fighting with one another to speak with me and More

by CN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dominic Difino
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tayler Wenmoth
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Freeman, Zach Niemesch
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Jan 22, 2025 -

Spitzer Buick GMC Parma responded

Thank you for taking the time to write this review, although it wasn't a good experience we still want to know how your service went. It's disheartening to hear about the connectivity issues and the lack of solutions from our team. I understand how important reliability is, especially after such a significant investment. Your feedback is invaluable, and I encourage you to reach out to us directly at our dealership for further assistance as we want to make this right for you. Thank you for your patience as we work to resolve this matter, Safe travels!

January 19, 2025

The service advisor, Kelly, was very helpful, courteous, and efficient in receiving the details of the problem occurring with my vehicle More

by ANISE.JEFFERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly
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Jan 20, 2025 -

Spitzer Buick GMC Parma responded

Anise, Thank you for your very kind review. We are pleased to hear that we were able to help you with your new vehicle ad keep you comfortable while you waited. We look forward to seeing you again when your vehicle is ready for its next service. Safe travels!

January 19, 2025

Got me in and out quickly. Very helpful! I will be back soon when needed. More

by sfmoran14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tayler Wenmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2025 -

Spitzer Buick GMC Parma responded

Thank you for your time and feedback. We are so happy to hear that your service experience with us was better than you expected! Please let us know if you have any other issues. We would be happy to help! Safe travels!

January 19, 2025

Friendly people and very polite. No hesitation on getting you in your see them. Taylor with service center was very good at making several attempts to help me since we were playing p More

by pshgrappler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tayler Wenmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2025 -

Spitzer Buick GMC Parma responded

Thank you for your very kind review. We strive to serve each customer with top-notch customer service, so it isn't a surprise that Taylor was able to provide you with her exceptional customer service. If there is anything else we can do to change the 3 star into 5 star please let us know, we would be happy to do so. If you have any further questions, feel free to contact us here at the dealership. Safe travels!

January 18, 2025

Always been treated very well at the dealership they have always come through when I have issues with any one of my vehicles More

by jwgnr59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paula
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Jan 20, 2025 -

Spitzer Buick GMC Parma responded

Thank you for your time to give feedback about our Service Department. We are so pleased to hear that your vehicle service experience with us was, hands down, second to none. We look forward to seeing you again when your vehicle is ready for its next service. Safe travels!

January 18, 2025

The service I received was great, and the customer service was very friendly and great More

by ask4hbs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tayler Wenmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2025 -

Spitzer Buick GMC Parma responded

Thank you for your very kind review. We are pleased to hear that your vehicle service experience with us was so positive. We look forward to seeing you again when it is time for your next service. Safe travels!

January 15, 2025

Kelly was amazing ! They serviced my car in a timely matter helped me with everything I needed More

by clarissa.schmauch18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly
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Jan 16, 2025 -

Spitzer Buick GMC Parma responded

Clarissa, Thank you for your time and feedback. We are so pleased to hear that Kelly was able to provide you with top-notch customer service your way, she will also be thrilled to hear your very kind words about her, thank you. Please let us know if there is anything else we can assist you with. Safe travels!

January 14, 2025

Prices are way to expensive, the reception was nice and friendly. But overall I wouldnt recommend yall for the prices More

by JACOB.JOSEPH1328
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2025 -

Spitzer Buick GMC Parma responded

Jacob, Thank you for your time and review. We all here at- Spitzer Buick GMC Parma apologize if you feel like the prices wasn't up to par but our services was so exceptional for you. We would love to welcome you back to our dealership and see what other offers or promotions we can offer you. Safe travels, Hope to hear from you soon.

January 14, 2025

Only bought the vehicle here because it was on the lot. I should have had a local dealer get it for me. I would never deal with this location again. More

by mikeoldack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jamie Blazer
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2025 -

Spitzer Buick GMC Parma responded

Mike, Thank you for your time on writing this review. We all send you our deepest apologizes to as you felt like you didn't receive the best customer service your way visiting our department. We strive to serve each one of customer with top-notch customer service, we welcome you back to conversate on what we can do better so our team will never make this mistake again. We look forward to hearing from you soon, Safe travels!

January 13, 2025

I came in for an oil change and now I have an irreparable tire so its going to cost me $1000 for an oil change 😔 More

by JCOAD13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brett Leek
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2025 -

Spitzer Buick GMC Parma responded

Thank you for sharing your service experience with us. We are very sorry to hear of your issue with the tires and oil change and we do apologize for the lack of customer service by our team. We would welcome the opportunity to speak to you on your review. Please contact us at the dealership and ask for the Service Manager. Thank you, Safe travels!

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