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Spitzer Buick GMC Parma - Service Center

Parma, OH

4.3
836 Reviews

836 Reviews of Spitzer Buick GMC Parma - Service Center

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August 06, 2024

Great people,the service is 2nd to none. Fast and friendly turn around.thank you More

by TKRUSE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Kubow
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Aug 06, 2024 -

Spitzer Buick GMC Parma responded

We are truly appreciative for your review about our great staff and 2nd to none service at Spitzer Buick GMC Parma! Your recommendation for others to give us a try is excellent support. We wish you safety in all your travels!

August 05, 2024

It was a pleasure to be working with Tom . He made the whole process painless and fast. Great customer service. And also Bill More

by RMD2758
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Gilmore, Tom Shaffer
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Aug 05, 2024 -

Spitzer Buick GMC Parma responded

We at Spitzer Buick GMC Parma are so thrilled to receive your review on your recent visit with us! It is indeed our honor to know it is a pleasure working with Tom and Bill who made the process painless and fast with great customer service. Your ratings are 5 stars across the board which we are humbled by however it was not so on the general experience showing 3 out 5 and we want to make sure to address anything we can do better. Please reach out to our Service Director Travis Freeman at 886.246.6093 at your earliest allowance and in the meantime please enjoy your GMC with safety!

Aug 05, 2024 -

RMD2758 responded

Did not interact with anybody in the service department Tom took care of everything and everything was just fine.

August 04, 2024

Service department did a great job. Got my car in and fixes up super fast. Service manager went above and beyond for the customer. More

by WBACZKOWSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
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Aug 05, 2024 -

Spitzer Buick GMC Parma responded

We at Spitzer Buick GMC Parma thank you for your positive experience with our service team! Your time is very valuable to us and it is great to know we got your car in and out super fast. Your recommendation for others to try our above and beyond service goes a long way and we wish you safety in your travels with your Buick!

August 04, 2024

Called in for service for recall for air bag. They told me they had it. So i made a appointment When I arrived an dropped off my vehicle. The check in personnel said to come back in few hours an More

by EKOSMAN1982
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Kubow
Report | Print
Aug 05, 2024 -

Spitzer Buick GMC Parma responded

Thank you for your review on your recent experience at Spitzer Buick GMC Parma! We truly share your concern that communication was short on the service of your GMC. It is imperative we tend to it with care and make the necessary corrections. Please reach out to our Service Director Travis Freeman at 886.246.6093 at your allowance and until then please travel with safety!

August 03, 2024

Very slow service and the representative was irritated and kind of rude. He was frustrated and it definitely showed. More

by leedominique70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ken
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Aug 05, 2024 -

Spitzer Buick GMC Parma responded

Lee, your review on your recent experience with us at Spitzer Buick GMC Parma is well received! We are truly concerned that your visit was met with unprofessionalism and slow service. It is imperative we attend to your concerns thoroughly which we offer you to speak directly with our Service Director Travis Freeman at 886.246.6093 to turn your experience around. Until then we wish you enjoyment on the open road!

August 03, 2024

Not that pleased with service department it took over an hour just to get checked in and another 5 hours of sitting there waiting for nothing to get accomplished! More

by Kimbers1243
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure names
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Aug 05, 2024 -

Spitzer Buick GMC Parma responded

Kimbers, your review about your recent experience with us at Spitzer Buick GMC Parma is well received! It is much to our concern that your visit was not met with no accomplishments and we want to make certain your concerns are attended to properly. Please reach out to our Service Director Travis Freeman at 886.246.6093 at your allowance to turn your experience around. In the meantime please enjoy the open road with safety!

August 03, 2024

Taken care of quickly, did have some complication problems but all was good in the end. More

by bdknopf
Recommend Dealer
Yes
Employees Worked With
McKoy Kendrick
3.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Leek
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Blazer
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 05, 2024 -

Spitzer Buick GMC Parma responded

We thank you for your kind review of your recent visit with us at Sptizer Buick GMC! Your time is very valuable to us and are grateful about our efficient timing of completion in the end. We certainly want to make sure that your concerns are thoroughly attended to by the correct personnel to improve on your experience anywhere necessary. Please reach out to our Service Director Travis Freeman at 886.246.6093 at your allowance and in the meantime please enjoy your travels with safety!

August 01, 2024

Not 100% convinced the work was actually completed on my truck. I will be taking it to another dealer to ascertain the work was done correctly for peace of mind! More

by Shytown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Kubow
Report | Print
Aug 02, 2024 -

Spitzer Buick GMC Parma responded

Shytown, thank you for your review about your recent service at Spitzer Buick GMC Parma! It is much to our concern that you are having another source look at our teams' work as reasons being that is what we are here for. We certainly want to ensure your vehicle is operating properly under our care which we offer you to reach out to our Service Director Travis Freeman at 886.246.6093 to allow us the opportunity to correct any persisting issues for your GMC. In the meantime, please enjoy the open road!

August 01, 2024

Very professional and courteous got job done in a timely manner and it was done correctly More

by oyster15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know her name
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Aug 02, 2024 -

Spitzer Buick GMC Parma responded

Oyster, it is our pleasure that our team provided you professional care and efficiently repaired your car in good timing! Your recommendation for others to try us out means greatly and we wish you safety in all your travels with your Buick!

July 27, 2024

I had a tire sensor replaced for the second time this year. I was told it should be under warranty then I was told it would cost me $199. I waited 3 1/2 hours which was ridiculous since I’ve had it repla More

by OFFBACK62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dominic Difino
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 29, 2024 -

Spitzer Buick GMC Parma responded

We are truly grateful for your review on your experience with us at Spitzer Buick GMC Parma! It is much to our concern that details were not reflective of satisfaction with our service and we want to make certain that your concerns have been attended to properly by the correct personnel regarding your warranty. Please reach out to our Service Director Travis Freeman at 886.246.6093 at your allowance to turn your experience around. Until then please enjoy the open road!

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