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Spitzer Buick GMC Parma - Service Center
Parma, OH
534 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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534 Reviews of Spitzer Buick GMC Parma - Service Center
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October 31, 2024
I’m going to give a honest review. For a while I wasn’t a fan of the move from Axelrod over to Spitzer. I felt like the service took a big step back and my salesman retired. After voic For a while I wasn’t a fan of the move from Axelrod over to Spitzer. I felt like the service took a big step back and my salesman retired. After voicing some concerns, I was taken to the general managers office where I sat and talked with Adam Black for quite some time. He was more than accommodating as well as took ownership in some of the areas that were deficient. He promised me that everything was going to be improved. He also asked me what he could do to earn my business back so we talked in depth. I’m happy to say within 24 hours. I drove off the lot with a brand new 2024 GMC Acadia Elevation. In order to make this happen, I was paired up with Kelly Hettinga as my salesman. He was terrific and took the time to work with me and explain everything in depth. After the fact, he even drove the vehicle over to my house when they had to program a couple things. They have definitely earned my business and I will tell everybody about my experience. Thank you, Spitzer! More
by TCPPhotoCLE
Verified Customer
October 31, 2024
They were amazing they were able to get me in and out and worked around my schedule. worked around my schedule. More
by dfreyersongreen
October 29, 2024
The sales manger and service manger went overtop to provide great service always a good experience provide great service always a good experience More
by MPC0
October 28, 2024
My car service was good. The standard oil change went well. The service center was neat and clean. The personnel are nice and courteous. Paula is ALWAYS a treat to see and co The standard oil change went well. The service center was neat and clean. The personnel are nice and courteous. Paula is ALWAYS a treat to see and converse with, I think that the service center could use more people with her friendly attitude and warm welcome. Tim was also a great member of the service department, it's a shame that he's no longer with the company. It's a big loss to the local center in general. I don't like how the prices have gone up significantly since my last service. With that, unfortunately I will most likely be considering a different service center for all subsequent vehicles service. I liked Ganley, after they made significant changes to customer service, and I like Spitzer, I just don't agree with the skyrocketing cost of repairs and service. Nowhere else have i ever had to pay $100 for an oil change on an American made vehicle. Insane. More
by Jeremy Sadler
Employees Worked With
Other Employees :
Paula in the service department also gets 5 stars. I think, in time Tayler will get 5 stars also, I just didn't get the warm welcome I'm normally used to getting from the servicedepth. Otherwise, she was great..
October 26, 2024
Es un buen lugar donde la garantía es muy buena,los asesores son muy amables y siempre te responden ante cualquier situación, asesores son muy amables y siempre te responden ante cualquier situación, More
by Orozcoroseling
Employees Worked With
October 26, 2024
Took my Lucern in for repair. The service dept refused to even look at it after I called them, told them the situation and paid for the tow. They were completely useless. The service dept refused to even look at it after I called them, told them the situation and paid for the tow. They were completely useless. More
by BGav
Employees Worked With
October 26, 2024
Took my vehicle there to deactivate the anti theft alarm, it became to be a big problem. They said my engine was bad, that I needed a new. They said I needed a new battery and ignition switch, they replaced it became to be a big problem. They said my engine was bad, that I needed a new. They said I needed a new battery and ignition switch, they replaced my ignition switch but that was it, they had my vehicle for almost 2 months, at first they said 148 for diagnostic fee, from that fee it jumped up too 748.00 plus they wanted to charge 400 for a battery and 200 for ignition switch plus over 16,000 for engine, it was a waste of time, long story short, I towed my vehicle out of there and my engine was not bad, all. All we needed was a new starter, now my vehicle drives, dont go to them, they dont help you at all but will charge you a arm and a leg. More
by JOER.4871
October 25, 2024
People were friendly and explained what was wrong. And what I needed to do to prevent more damage to the brake pads. Very informative. And what I needed to do to prevent more damage to the brake pads. Very informative. More
by Donnaciborowski
October 22, 2024
I am just happy with my sale person every one there very blessing now I am looking for Volvo 2019 or 2020 blessing now I am looking for Volvo 2019 or 2020 More
by 59HOLT700
Employees Worked With
October 22, 2024
They took good care of me when I had a flat tire. The Service Department’s scheduling lady was very kind. The Service Department’s scheduling lady was very kind. More
by MARYGARDENHIRE
Employees Worked With
