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Spitzer Buick GMC Parma - Service Center

Parma, OH

4.3
750 Reviews

750 Reviews of Spitzer Buick GMC Parma - Service Center

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August 19, 2024

Kenneth Neitzel helped me with my vehicle. He explained what was wrong. I had multiple issues. He went through each problem, explained the severity, and recommended certain fixes. He also More

by DDBMTOLEDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth Neitzel
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Aug 29, 2024 -

Spitzer Buick GMC Parma responded

DDBMTOLEDO, it is amazing to know that Kenneth was transparent in his assistance to your vehicle earning your kind recommendation as well! We of Spitzer Buick GMC Parma wish your all the enjoyment in your GMC with safety!

August 17, 2024

Unorganized and no one seems to be on the same page. Also, they could care less about your real issue and are just trying to nickel dime you. More

by Pibb77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dominic Difino
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Kubow, Travis Freeman
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Aug 19, 2024 -

Spitzer Buick GMC Parma responded

Pibb77, we at Spitzer Buick GMC Parma thank you for your feedback on your recent visit! It is truly our concern that your experience was short of satisfying and we certainly want to make the improvements for you. Please reach out to our General Manager Adam Black at 886.246.6093 at your allowance and in the meantime, please travel safely in your Chevy!

August 16, 2024

Paula Cunningham took care of me and kept me in the loop every step of the way. She made sure the parts were there before I brought my car into the shop and then we had tornado’s come through and she let me More

by Millerdrew0653
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paula cunningham
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Aug 19, 2024 -

Spitzer Buick GMC Parma responded

Millerdrew0653, first and most important we are so glad that you are safe from the storm and your visit with us was done in record time with Paula! Thank you for recommending others to check us out and please enjoy all your travels in safety!

August 15, 2024

Fixed multiple things on my car my other mechanic messed up. Mechanic was very knowledgeable. More

by rossi7277
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken!
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Aug 15, 2024 -

Spitzer Buick GMC Parma responded

Rossi, it is quite the compliment that our experts at Spitzer Buick GMC Parma successfully tended to your vehicle with the utmost care for your safety and comfort! Thank you for trusting us with your services and recommendation to others. We wish you safest of travels in your Buick!

August 15, 2024

I appreciated the courtesy shown, even though my 1 hr oil change turned into 2 hrs. More

by rhodahoward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tayler Wenmoth
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Aug 19, 2024 -

Spitzer Buick GMC Parma responded

rhodahoward, it is a delight that our experts at Spitzer were redeeming in their service to you! Your recommendation is truly great support and we wish you safest of travels in your Buick!

August 14, 2024

Very professional and courteous. They completed the job to my satisfaction and went beyond what was expected More

by Desn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 15, 2024 -

Spitzer Buick GMC Parma responded

Desn, it is such a delight to know our service experts absolutely went above and beyond providing you professional and courteous service at Spitzer Buick GMC Parma! Thank you for your recommendation for others to visit us. Please enjoy your travels in your Buick with safety until we see you again!

August 13, 2024

Very disapppinted in the amount of time it took for just an oil change and tire rotation even though we made an appointment. More

by MBSLUKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dominic Difino
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2024 -

Spitzer Buick GMC Parma responded

We are grateful for your review on your recent service with Spitzer Buick GMC Parma! Your concern is very important to us and with already having set an appointment to expedite the process however there are possible events at which it would cause such time constraints. We certainly want to ensure we properly attend to you on the matter to see how we can improve on your experience. Please reach out to our Service Director Travis Freeman at 886.246.6093 at your allowance and in the mean time please enjoy your Buick with safety!

August 12, 2024

Great service staff. My family has been going there for decades and now I go there for any car maintenance. Best dealership in Cleveland. More

by JM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Leek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Blazer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Kubow, Travis Freeman
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Aug 13, 2024 -

Spitzer Buick GMC Parma responded

JM, we are truly gratified by you and your family's loyalty and trust in us for your safety and comfort on the road! Your recommendation for others to visit our dealership is great support and please enjoy your GMC in all your travels until next time!

August 09, 2024

Very professional clean waiting room very nice staff and quick service I will be back More

by SECRETJAMES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 13, 2024 -

Spitzer Buick GMC Parma responded

James, we are so thrilled about your recent experience servicing with us at Spitzer Buick GMC Parma! Your time is incredibly important to us and it is truly a delight that our experts worked efficiently and got you back on the road quickly earning your recommendation. Please enjoy your Chevy in all your travels!

August 08, 2024

Love the friendly, helpful, great service, I liked that I could apply my Buick rewards to help pay my bill. More

by jc6764
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Neitzel, Butch Kusa also the cashier was exceptionally friendly and helpful!!
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Aug 08, 2024 -

Spitzer Buick GMC Parma responded

We at Spitzer GMC Parma are so grateful for your awesome review about our team's friendliness and great service and are thrilled about your benefits with our Buick Rewards program! Your recommendation also goes a long way in support and we wish you safety in all your travels!

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