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Spitzer Buick GMC Parma - Service Center
Parma, OH
654 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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654 Reviews of Spitzer Buick GMC Parma - Service Center
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May 18, 2024
The service department associate was helpful and knowledgeable. I would definitely recommend Spitzer Buick to friends and family. knowledgeable. I would definitely recommend Spitzer Buick to friends and family. More
by srecord216
Verified CustomerEmployees Worked With
May 17, 2024
I have been going to this dealership for quite some time, and this time was not like all of the other times. I felt like I was a bother from the minute I walked in until the minute I left. It just didn’t and this time was not like all of the other times. I felt like I was a bother from the minute I walked in until the minute I left. It just didn’t feel like the normal welcoming and friendly enviroment. A “one hour job” turned into what feels like a 2 1/2 hour job with no real updates. I understand things take time but a little update without me chasing someone down would have gone a long way. Then when it was done it was another twenty minutes to run it through the car wash. The car came back wet… The service was done properly. Like everywhere else everybody is understaffed and overworked. Even with that being true we all have time for a simple nod or a smile. Because of my excellent previous experiences with this dealership I will be back for future repairs. Thanks for listening. Bob Ballas More
by Bob
Employees Worked With
May 17, 2024
Clean nice waiting room, excellent service I will back for my next oil change in the fall for my next oil change in the fall More
by sutowskib
Employees Worked With
May 16, 2024
Nice waiting area and showroom waiting time was not to long update service on car to long update service on car More
by KCAMZ
Employees Worked With
May 16, 2024
Trustworthy people l felt there at service to sales McCoy also tried help me out. also tried help me out. More
by TOMOH63
May 16, 2024
Made appointment to have trans cooling bypass valve replaced, arrived for appointment told it would be about an hour. Over an hour later Dominic comes out and tells me that they don’t have the part eve replaced, arrived for appointment told it would be about an hour. Over an hour later Dominic comes out and tells me that they don’t have the part even though they supposedly had part on hold for my appointment. Then he tells me it’s back ordered, he could order an assembly and remove the part and return the rest. He would call me the following week. Still haven’t heard from him weeks later. I have called and left unreturned messages. I called another dealer and they have the part in stock. More
by kvajda2745
May 14, 2024
I came back to have my car serviced at this dealership, although I originally bought it somewhere else. The service department at this dealership is courteous, listens to your concerns, keeps you well-info although I originally bought it somewhere else. The service department at this dealership is courteous, listens to your concerns, keeps you well-informed on the status of your car, and lets you know whether something is a current problem that needs to be addressed or just something to watch. They are the best car service department I have ever dealt with, and I completely trust their work. Thank you!😊 More
by NBADILLO
Employees Worked With
Ken in the Service Department
May 14, 2024
Service was good and timely for oil change and GM check up, but had requested tire pressures be adjusted to same as one is still at 41 lbs others 34/35 so was not done. Can catch next visit but understan up, but had requested tire pressures be adjusted to same as one is still at 41 lbs others 34/35 so was not done. Can catch next visit but understand it can ware tires differently. More
by ROETHEL6552
