Spitzer Buick GMC Parma - Service Center

Always pleased when I visit this location. Everyone I have encountered has been polite, helpful, and they’re always done in a reasonable amount of time. Everyone I have encountered has been polite, helpful, and they’re always done in a reasonable amount of time. More

Always top notch service department really makes you feel like family Travis and Zach are great! like family Travis and Zach are great! More

Service was courteous. Oil change was done in a timely manner. When I have had my oil changed at this dealership, my vehicle was washed. I really appreciated that level of Oil change was done in a timely manner. When I have had my oil changed at this dealership, my vehicle was washed. I really appreciated that level of service. I was disappointed that my vehicle was not washed. I had a coupon, but unfortunately forgot it home. I was hoping that the young lady who had assisted me would have allowed me to use it. She could not- More

Job well done . Did what I wanted done. See you next time when I need service.. Did what I wanted done. See you next time when I need service.. More

They had great customer service, Kelly was awesome and so was my finance officer Thanks again GMC was my finance officer Thanks again GMC More

They were very th They were very good on what they did in changing the oil and checking other things did in changing the oil and checking other things More

I was able to have the re-call part ordered on a previous call. They called weeks later and said the part was here. Made an appointment for the installation. Arrived as scheduled and in about an hour my ca call. They called weeks later and said the part was here. Made an appointment for the installation. Arrived as scheduled and in about an hour my car was done and wash! My only complaint is with Buick. For a problem as critical as an air bag malfunction, they never made an effort to make the part available at the dealer for replacement. All they initially said was that I had a defective air bag that could malfunction and kill you! No replacement air bag was available at the time of the recall letter. There was no follow-up letter saying that the replacement air bag was now available. Poor communication! More

Very happy they got my car in fast with no appointment. The First Gentleman I dealt with was very helpful in getting me in the system. However when dealing with dominic, was not good. My 2020 encore was The First Gentleman I dealt with was very helpful in getting me in the system. However when dealing with dominic, was not good. My 2020 encore was there just under a year ago, said was fixed. Now I brought it back with same problem. He won’t give me anymore info than “ they recalibrated things”. He gave me the same thing a year ago!!!! FIX TURBO!!!!! He’s an xxx! More

I came in for a routine oil change and everyone was very kind and very helpful! kind and very helpful! More

The service was excellent. This was the first time that I used this dealership for service. The previous dealership that I used closed its operations. I will return to this This was the first time that I used this dealership for service. The previous dealership that I used closed its operations. I will return to this dealership in the future. More