Spitzer Buick GMC Parma - Service Center

Handled in a timely manner. Very Pleasant people to deal with. facility was very clean! Very Pleasant people to deal with. facility was very clean! More

Very Nice people that give good Service. I recommend them for your service repairs also buying your next vehicle. I recommend them for your service repairs also buying your next vehicle. More

The staff is friendly polite and helpful. Waiting area is good, and comfortable to wait at during a service. See you again thanks. Waiting area is good, and comfortable to wait at during a service. See you again thanks. More

I was in for a software update, Dominic was friendly and asked if there was anything i needed while there. The update was pretty quick and my vehicle came back to me spotless. asked if there was anything i needed while there. The update was pretty quick and my vehicle came back to me spotless. More

This dealership service department is excellent. I always get honest answers to my concerns regarding my car. They do not oversell as some places do. I always get honest answers to my concerns regarding my car. They do not oversell as some places do. More

I was able to get an appointment for my day off to have my service completed for the recall. my service completed for the recall. More

They were amazing they were able to get me in and out and worked around my schedule. worked around my schedule. More

I’m going to give a honest review. For a while I wasn’t a fan of the move from Axelrod over to Spitzer. I felt like the service took a big step back and my salesman retired. After voic For a while I wasn’t a fan of the move from Axelrod over to Spitzer. I felt like the service took a big step back and my salesman retired. After voicing some concerns, I was taken to the general managers office where I sat and talked with Adam Black for quite some time. He was more than accommodating as well as took ownership in some of the areas that were deficient. He promised me that everything was going to be improved. He also asked me what he could do to earn my business back so we talked in depth. I’m happy to say within 24 hours. I drove off the lot with a brand new 2024 GMC Acadia Elevation. In order to make this happen, I was paired up with Kelly Hettinga as my salesman. He was terrific and took the time to work with me and explain everything in depth. After the fact, he even drove the vehicle over to my house when they had to program a couple things. They have definitely earned my business and I will tell everybody about my experience. Thank you, Spitzer! More

The sales manger and service manger went overtop to provide great service always a good experience provide great service always a good experience More

My car service was good. The standard oil change went well. The service center was neat and clean. The personnel are nice and courteous. Paula is ALWAYS a treat to see and co The standard oil change went well. The service center was neat and clean. The personnel are nice and courteous. Paula is ALWAYS a treat to see and converse with, I think that the service center could use more people with her friendly attitude and warm welcome. Tim was also a great member of the service department, it's a shame that he's no longer with the company. It's a big loss to the local center in general. I don't like how the prices have gone up significantly since my last service. With that, unfortunately I will most likely be considering a different service center for all subsequent vehicles service. I liked Ganley, after they made significant changes to customer service, and I like Spitzer, I just don't agree with the skyrocketing cost of repairs and service. Nowhere else have i ever had to pay $100 for an oil change on an American made vehicle. Insane. More