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Spitzer Buick GMC Parma - Service Center

Parma, OH

4.3
619 Reviews

619 Reviews of Spitzer Buick GMC Parma - Service Center

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November 19, 2024

Everyone is friendly, helpful, and knowledgeable. I plan to continue working with them. Due to my positive experience More

by r-maxwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Hettinga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tayler Wenmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cashier. I don't know her name
Nov 22, 2024 -

Spitzer Buick GMC Parma responded

Providing exemplary service is so important to us here at Spitzer Buick GMC Parma and we are glad that our teams efforts could meet your satisfaction! We are thrilled to know that they were friendly, helpful and knowledgeable. We wish you safe travels until we meet again!

November 19, 2024

it pays to hire knowledgeable in the service dept. the same applies to the mechanics.if you want to charge customers top dollar for service you have to earn it. after leaving spritzer I drove elsewhere More

by EXPORT1949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tayler Wenmoth
1.0
This rating includes all reviews, with more weight given to recent reviews.
November 17, 2024

The service department was great and helping me determine what the problem was with my vehicle. More

by MCOLLIER.RHC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2024 -

Spitzer Buick GMC Parma responded

Thank you for leaving us this fantastic review! We are happy to know that our team was great at helping you determine what the problem with your vehicle was. Please do not hesitate to let us know how we may be of further service to you.

November 15, 2024

Quick and friendly staff. Thanks Dominic! It was an easy drop off and pick up! More

by kknatz123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2024 -

Spitzer Buick GMC Parma responded

Providing quick and efficient service is so important to us here at Spitzer Buick GMC Parma and we are glad that Dominic's efforts could meet your satisfaction! We are thrilled to know that he was friendly and made drop off and pick up easy. We wish you safe travels until we meet again!

November 15, 2024

Friendly employees. Wait time unacceptable for oil change service. Had an appt. Was there 2.5 hours. More

by JANE2TEACHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tayler Wenmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2024 -

Spitzer Buick GMC Parma responded

Jane, We are grateful for you leaving us this flawless review! We are pleased to know that our team was friendly. We sincerely apologize for the long wait time that occurred during your service visit with us. Please drive safely and do not hesitate to let us know how we may be of further service to you.

November 14, 2024

Customer service was very helpful and knowledgeable about what I needed done.. they completed their work on time when I was told it took about an hour. More

by jrogersoverbey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry didn't catch the name but it was a female with glasses assisted me.
Nov 19, 2024 -

Spitzer Buick GMC Parma responded

Thank you for leaving us this terrific review! We are happy to know that our team was very helpful and knowledgeable about what needed to be done and completed the work on time. Please do not hesitate to let us know how we may be of further service to you.

November 14, 2024

On entering the service dept. I was met with an employee who promptly answered every question I had annoy my vehicle. They immediately took it in and hooked it up to the diagnost More

by countrysewing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Blazer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tayler Wenmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2024 -

Spitzer Buick GMC Parma responded

We appreciate you for leaving us this phenomenal review! We are delighted to know that our team answered every question you had and took only an hour to complete your service. If there is ever anything more that we may help you with please do not hesitate to let us know.

November 12, 2024

Went for oil change and tire rotation. Ended up with a leak and 2 large oil stains on my driveway. Dropped off car again to have corrected. Went without a car for 4 total days. No contact More

by A.palus10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom Reppucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 12, 2024

Darrell Liebe Made the experience. He was very informative, down to earth guy . If you looking for a car ask for Darrell . More

by andersongerome48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Kubow
Nov 14, 2024 -

Spitzer Buick GMC Parma responded

Thank you for sharing your positive experience with us. We are happy to hear that Darrell was both helpful and informative. He will be delighted to know how confident you are in his efforts. Safe travels!

November 11, 2024

I was informed with a video of what was going on. Work was very thorough. More

by Kathy.citraro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tayler Wenmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2024 -

Spitzer Buick GMC Parma responded

Kathy, We appreciate your 5-stra rating! Offering thorough and efficient service is so important to us, and we are glad that our team provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

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