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Spitzer Buick GMC Parma - Service Center

Parma, OH

4.3
616 Reviews

616 Reviews of Spitzer Buick GMC Parma - Service Center

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January 22, 2025

I was very unsatisfied with Advisor Domenic DiFino. Gave me inaccurate report of my Vehicle. A year old report. I need a present day report. DiFino did this purposely to scam me. He also tried to quote More

by Angcisneros21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dominic Defino No stars!! He’s horrible!!
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January 21, 2025

They charge quoted me 189 im going to despite the extra what ins hazard throw away and have the codes was wrong I got my truck fixed some wear eles More

by ARCHIESAUNDERS2018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dominic Difino
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2025 -

Spitzer Buick GMC Parma responded

We appreciate you taking the time to to share your experience with us, and we understand your disappointment with the quote that was given. Our quotes are offers based on factors like the car's age, Mileage, condition, market demand, and current wholesale values. If you have any further questions, you are more than welcome to contact us at our dealership. Safe travels!

January 21, 2025

The staff was friendly, but we waited 4 and a half hours. The original schedule was for an oil change, but then it was more. This was ridiculous! More

by NWorkman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Buchner
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Jan 22, 2025 -

Spitzer Buick GMC Parma responded

Thank you for leaving us your feedback. We are disappointed to hear that your experience was not a positive one and we do apologize for the lack of communication and customer service. We would welcome the opportunity to speak to you to see how we can resolve your concerns with our dealership. Please reach out to us and ask for the Service Manager. Thank you. Safe travels!

January 21, 2025

It's very nice and clean everybody was nice and helpful. The restroom were clean. More

by gregbrooks1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
4.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Freeman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Niemesch
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tayler Wenmoth
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2025 -

Spitzer Buick GMC Parma responded

Greg, Thank you for your wonderful review. We are all delighted to hear that your needs were well taken care of and our team was able to provide you with top-notch customer service. If there is anything we can do to change the 3 star into a 5 star please let us know, we would be glad to do so. Safe travels!

January 20, 2025

Service department was rude and unhelpful. My SUV was returned in worst condition then when it entered. Staff were unprofessional and observed fighting with one another to speak with me and More

by CN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dominic Difino
1.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Freeman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Niemesch
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tayler Wenmoth
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2025 -

Spitzer Buick GMC Parma responded

Thank you for taking the time to write this review, although it wasn't a good experience we still want to know how your service went. It's disheartening to hear about the connectivity issues and the lack of solutions from our team. I understand how important reliability is, especially after such a significant investment. Your feedback is invaluable, and I encourage you to reach out to us directly at our dealership for further assistance as we want to make this right for you. Thank you for your patience as we work to resolve this matter, Safe travels!

January 19, 2025

The service advisor, Kelly, was very helpful, courteous, and efficient in receiving the details of the problem occurring with my vehicle More

by ANISE.JEFFERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly
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Jan 20, 2025 -

Spitzer Buick GMC Parma responded

Anise, Thank you for your very kind review. We are pleased to hear that we were able to help you with your new vehicle ad keep you comfortable while you waited. We look forward to seeing you again when your vehicle is ready for its next service. Safe travels!

January 19, 2025

Got me in and out quickly. Very helpful! I will be back soon when needed. More

by sfmoran14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tayler Wenmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2025 -

Spitzer Buick GMC Parma responded

Thank you for your time and feedback. We are so happy to hear that your service experience with us was better than you expected! Please let us know if you have any other issues. We would be happy to help! Safe travels!

January 19, 2025

Friendly people and very polite. No hesitation on getting you in your see them. Taylor with service center was very good at making several attempts to help me since we were playing p More

by pshgrappler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tayler Wenmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2025 -

Spitzer Buick GMC Parma responded

Thank you for your very kind review. We strive to serve each customer with top-notch customer service, so it isn't a surprise that Taylor was able to provide you with her exceptional customer service. If there is anything else we can do to change the 3 star into 5 star please let us know, we would be happy to do so. If you have any further questions, feel free to contact us here at the dealership. Safe travels!

January 18, 2025

Always been treated very well at the dealership they have always come through when I have issues with any one of my vehicles More

by jwgnr59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paula
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Jan 20, 2025 -

Spitzer Buick GMC Parma responded

Thank you for your time to give feedback about our Service Department. We are so pleased to hear that your vehicle service experience with us was, hands down, second to none. We look forward to seeing you again when your vehicle is ready for its next service. Safe travels!

January 18, 2025

The service I received was great, and the customer service was very friendly and great More

by ask4hbs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tayler Wenmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2025 -

Spitzer Buick GMC Parma responded

Thank you for your very kind review. We are pleased to hear that your vehicle service experience with us was so positive. We look forward to seeing you again when it is time for your next service. Safe travels!

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