Spitzer Buick GMC Parma

I’m going to give a honest review. For a while I wasn’t a fan of the move from Axelrod over to Spitzer. I felt like the service took a big step back and my salesman retired. After voic For a while I wasn’t a fan of the move from Axelrod over to Spitzer. I felt like the service took a big step back and my salesman retired. After voicing some concerns, I was taken to the general managers office where I sat and talked with Adam Black for quite some time. He was more than accommodating as well as took ownership in some of the areas that were deficient. He promised me that everything was going to be improved. He also asked me what he could do to earn my business back so we talked in depth. I’m happy to say within 24 hours. I drove off the lot with a brand new 2024 GMC Acadia Elevation. In order to make this happen, I was paired up with Kelly Hettinga as my salesman. He was terrific and took the time to work with me and explain everything in depth. After the fact, he even drove the vehicle over to my house when they had to program a couple things. They have definitely earned my business and I will tell everybody about my experience. Thank you, Spitzer! More

They were amazing they were able to get me in and out and worked around my schedule. worked around my schedule. More

Tom "Squid" Reppucci was a pleasure to work with. NO pressure whatsoever. He had answers to my questions and took care of my concerns. So far everyone that I've had contact with has been very frie NO pressure whatsoever. He had answers to my questions and took care of my concerns. So far everyone that I've had contact with has been very friendly. I'll definitely recommend this dealership. More

The sales manger and service manger went overtop to provide great service always a good experience provide great service always a good experience More

My car service was good. The standard oil change went well. The service center was neat and clean. The personnel are nice and courteous. Paula is ALWAYS a treat to see and co The standard oil change went well. The service center was neat and clean. The personnel are nice and courteous. Paula is ALWAYS a treat to see and converse with, I think that the service center could use more people with her friendly attitude and warm welcome. Tim was also a great member of the service department, it's a shame that he's no longer with the company. It's a big loss to the local center in general. I don't like how the prices have gone up significantly since my last service. With that, unfortunately I will most likely be considering a different service center for all subsequent vehicles service. I liked Ganley, after they made significant changes to customer service, and I like Spitzer, I just don't agree with the skyrocketing cost of repairs and service. Nowhere else have i ever had to pay $100 for an oil change on an American made vehicle. Insane. More

Es un buen lugar donde la garantía es muy buena,los asesores son muy amables y siempre te responden ante cualquier situación, asesores son muy amables y siempre te responden ante cualquier situación, More

People were friendly and explained what was wrong. And what I needed to do to prevent more damage to the brake pads. Very informative. And what I needed to do to prevent more damage to the brake pads. Very informative. More

I am just happy with my sale person every one there very blessing now I am looking for Volvo 2019 or 2020 blessing now I am looking for Volvo 2019 or 2020 More