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Spitzer Buick GMC Parma
Parma, OH
679 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 6:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 6:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
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Showing 679 reviews
May 16, 2024
Made appointment to have trans cooling bypass valve replaced, arrived for appointment told it would be about an hour. Over an hour later Dominic comes out and tells me that they don’t have the part eve replaced, arrived for appointment told it would be about an hour. Over an hour later Dominic comes out and tells me that they don’t have the part even though they supposedly had part on hold for my appointment. Then he tells me it’s back ordered, he could order an assembly and remove the part and return the rest. He would call me the following week. Still haven’t heard from him weeks later. I have called and left unreturned messages. I called another dealer and they have the part in stock. More
by kvajda2745
Verified Customer
May 14, 2024
I came back to have my car serviced at this dealership, although I originally bought it somewhere else. The service department at this dealership is courteous, listens to your concerns, keeps you well-info although I originally bought it somewhere else. The service department at this dealership is courteous, listens to your concerns, keeps you well-informed on the status of your car, and lets you know whether something is a current problem that needs to be addressed or just something to watch. They are the best car service department I have ever dealt with, and I completely trust their work. Thank you!😊 More
by NBADILLO
Employees Worked With
Ken in the Service Department
May 14, 2024
Service was good and timely for oil change and GM check up, but had requested tire pressures be adjusted to same as one is still at 41 lbs others 34/35 so was not done. Can catch next visit but understan up, but had requested tire pressures be adjusted to same as one is still at 41 lbs others 34/35 so was not done. Can catch next visit but understand it can ware tires differently. More
by ROETHEL6552
May 12, 2024
Process was very easy. Staff was very courteous and knowledgeable. I would recommend this dealership to anyone. Staff was very courteous and knowledgeable. I would recommend this dealership to anyone. More
by seanbuga
May 11, 2024
The service manager Travis went above & beyond to deal with questions & concerns in a timely manner, for which I am extremely grateful for. with questions & concerns in a timely manner, for which I am extremely grateful for. More
by M.T.
Employees Worked With
May 11, 2024
Very helpful,got in the same day! Liked the video of the mechanic fixing my car! Liked the video of the mechanic fixing my car! More
by TIMOTHYNRTN
Employees Worked With
May 11, 2024
They even gave me a ride to work and picked me up, no problem at all. problem at all. More
by joe.piechocinski
