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Spitzer Buick GMC Parma
Parma, OH
678 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 6:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 6:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
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Showing 678 reviews
November 21, 2024
The dealership provides excellent service. I have bought or leased vehicles from them for over 20 years. I have always felt my car-needs were met professionally. Always a good experience. I have bought or leased vehicles from them for over 20 years. I have always felt my car-needs were met professionally. Always a good experience. More
by Cyndee and Lloyd
Verified CustomerEmployees Worked With
Other Employees :
Kelly Buchner 5 Stars also
November 20, 2024
I was checked in on time, and was keep informed about the progress of my car. The wait was a little longer then expected but the waiting area is comfortable and I was able to complete my work while I waited. progress of my car. The wait was a little longer then expected but the waiting area is comfortable and I was able to complete my work while I waited. More
by Mz.Quetta26
Employees Worked With
November 19, 2024
it pays to hire knowledgeable in the service dept. the same applies to the mechanics.if you want to charge customers top dollar for service you have to earn it. after leaving spritzer I drove elsewhere the same applies to the mechanics.if you want to charge customers top dollar for service you have to earn it. after leaving spritzer I drove elsewhere and spent $965.00 at another auto service center that employs knowledgeable people who speak the language. When you rob somebody that lesson lasts for a long time. More
by EXPORT1949
Employees Worked With
November 19, 2024
Everyone is friendly, helpful, and knowledgeable. I plan to continue working with them. Due to my positive experience I plan to continue working with them. Due to my positive experience More
by r-maxwell
Employees Worked With
Other Employees :
Cashier. I don't know her name
November 19, 2024
It took 7 weeks to fix my truck. Waiting for diagnosis, waiting for parts, and the final 2 weeks were for the actual work. Service writer Dominick was unprofessional and had an attit Waiting for diagnosis, waiting for parts, and the final 2 weeks were for the actual work. Service writer Dominick was unprofessional and had an attitude throughout the entire process which caused me to have one also. Terrible service and treatment. More
by robzracecar
November 17, 2024
The service department was great and helping me determine what the problem was with my vehicle. what the problem was with my vehicle. More
by MCOLLIER.RHC
Employees Worked With
November 15, 2024
Quick and friendly staff. Thanks Dominic! It was an easy drop off and pick up! Thanks Dominic! It was an easy drop off and pick up! More
by kknatz123
Employees Worked With
November 15, 2024
Friendly employees. Wait time unacceptable for oil change service. Had an appt. Was there 2.5 hours. Wait time unacceptable for oil change service. Had an appt. Was there 2.5 hours. More
by JANE2TEACHER
Employees Worked With
November 14, 2024
Customer service was very helpful and knowledgeable about what I needed done.. they completed their work on time when I was told it took about an hour. what I needed done.. they completed their work on time when I was told it took about an hour. More
by jrogersoverbey
Employees Worked With
Sorry didn't catch the name but it was a female with glasses assisted me.
November 14, 2024
On entering the service dept. I was met with an employee who promptly answered every question I had annoy my vehicle. They immediately took it in and hooked it up to the diagnost I was met with an employee who promptly answered every question I had annoy my vehicle. They immediately took it in and hooked it up to the diagnostic machine. After about an hour everything was complete and i was on my way. Fantastic!!! More
by countrysewing
