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Spitzer Buick GMC Parma

Parma, OH

Overview
Employees
Reviews
Vehicles
4.5
679 Reviews
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6607 Brookpark Rd

Parma, OH

44129

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Showing 679 reviews

August 12, 2024

Great service staff. My family has been going there for decades and now I go there for any car maintenance. Best dealership in Cleveland. More

by JM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Kubow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Leek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Blazer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 13, 2024 -

Spitzer Buick GMC Parma responded

JM, we are truly gratified by you and your family's loyalty and trust in us for your safety and comfort on the road! Your recommendation for others to visit our dealership is great support and please enjoy your GMC in all your travels until next time!

August 10, 2024

Great salespeople to work with. Overall great experience, during the storm leftovers. They also provided food for the neighborhood after a tornado. More

by dbrog64641
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Reppucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam
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Aug 13, 2024 -

Spitzer Buick GMC Parma responded

It is our honor that your experience with us at Spitzer Buick GMC Parma was met with our great experts and we thank you for recognizing our contribution to our community! Your recommendation also goes a long way in support and we wish you safety in your GMC!

August 09, 2024

Very professional clean waiting room very nice staff and quick service I will be back More

by SECRETJAMES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 13, 2024 -

Spitzer Buick GMC Parma responded

James, we are so thrilled about your recent experience servicing with us at Spitzer Buick GMC Parma! Your time is incredibly important to us and it is truly a delight that our experts worked efficiently and got you back on the road quickly earning your recommendation. Please enjoy your Chevy in all your travels!

August 08, 2024

Love the friendly, helpful, great service, I liked that I could apply my Buick rewards to help pay my bill. More

by jc6764
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Neitzel, Butch Kusa also the cashier was exceptionally friendly and helpful!!
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Aug 08, 2024 -

Spitzer Buick GMC Parma responded

We at Spitzer GMC Parma are so grateful for your awesome review about our team's friendliness and great service and are thrilled about your benefits with our Buick Rewards program! Your recommendation also goes a long way in support and we wish you safety in all your travels!

August 08, 2024

This dealer’s service department is amazing! I used to go to another gm dealer and when my newer truck broke down that other dealer was absolutely no help when I called, actually borderline rude More

by tonyfahd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don’t know the lady’s name in service that also answers the phone. She was the best!
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Aug 09, 2024 -

Spitzer Buick GMC Parma responded

Tony, it is truly our honor to know that your experience with us at Spitzer GMC Parma was absolutely amazing during your first visit for service complete with exceptional communication! Your recommendation for others and earning your return are the ultimate compliments and support. Please enjoy your GMC in the open road!

August 08, 2024

Don't no about the sales department but the service department is on point. Nice and pleasant. More

by mccann23.lm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Kubow
4.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2024 -

Spitzer Buick GMC Parma responded

McCann, we thank you for your awesome review about our pleasant and nice service team at Spitzer GMC Parma! Your recommendation for others to give us a try is great support indeed and we wish safety in all your travels in your GMC!

August 07, 2024

Lounge was very clean and comfortable. Pleased with wait time., I will use this dealership again for service More

by CHRISTINE.BETTINGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Kubow
4.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Freeman
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 07, 2024 -

Spitzer Buick GMC Parma responded

Christine, your kind review of your recent visit with us at Spitzer GMC Parma is greatly appreciated! Thank you for noting your enjoyment waiting in our lounge area and your recommendation gives us great support. Please enjoy your Chevy on the road with safety!

August 07, 2024

Always great service, that why I always come back, seem to really care about the customers' needs More

by ORVETTA52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 07, 2024 -

Spitzer Buick GMC Parma responded

Orvetta, we are truly grateful for your kind review on our dealership at Spitzer GMC Parma! Your safety and comfort on the road is very important to us and it is our delight that you found our staff with genuine care to you and your recommendation goes a long way. Please enjoy your GMC on the open road!

August 06, 2024

Great people,the service is 2nd to none. Fast and friendly turn around.thank you More

by TKRUSE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Kubow
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 06, 2024 -

Spitzer Buick GMC Parma responded

We are truly appreciative for your review about our great staff and 2nd to none service at Spitzer Buick GMC Parma! Your recommendation for others to give us a try is excellent support. We wish you safety in all your travels!

August 05, 2024

It was a pleasure to be working with Tom . He made the whole process painless and fast. Great customer service. And also Bill More

by RMD2758
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Gilmore, Tom Shaffer
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Aug 05, 2024 -

Spitzer Buick GMC Parma responded

We at Spitzer Buick GMC Parma are so thrilled to receive your review on your recent visit with us! It is indeed our honor to know it is a pleasure working with Tom and Bill who made the process painless and fast with great customer service. Your ratings are 5 stars across the board which we are humbled by however it was not so on the general experience showing 3 out 5 and we want to make sure to address anything we can do better. Please reach out to our Service Director Travis Freeman at 886.246.6093 at your earliest allowance and in the meantime please enjoy your GMC with safety!

Aug 05, 2024 -

RMD2758 responded

Did not interact with anybody in the service department Tom took care of everything and everything was just fine.

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