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Spitzer Buick GMC Parma
Parma, OH
679 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 6:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 6:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
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Showing 679 reviews
August 25, 2024
I came in for a routine oil change and everyone was very kind and very helpful! kind and very helpful! More
by arwasinski
Verified CustomerEmployees Worked With
August 25, 2024
The service was excellent. This was the first time that I used this dealership for service. The previous dealership that I used closed its operations. I will return to this This was the first time that I used this dealership for service. The previous dealership that I used closed its operations. I will return to this dealership in the future. More
by Joe
Employees Worked With
Tayler Wenmoth
August 24, 2024
All was good been a loyal customer since it was Axlerod Pontiac known everyone along time Pontiac known everyone along time More
by MIMHALLORAN
Employees Worked With
Other Employees :
Paula in Service Excellence and Ken in service and shout out to Mark Wittlinger works on my cars all the time since day 1 excellent 👍
August 24, 2024
The entire experience was very pleasant,the entire staff was very courteous ,I'm extremely satisfied I'm very happy that I chose Spitzer Buick GMC was very courteous ,I'm extremely satisfied I'm very happy that I chose Spitzer Buick GMC More
by jmcgill1950
Employees Worked With
Service Manager
August 24, 2024
I had to bring back my truck because of a leak with the front differential that they worked on. front differential that they worked on. More
by mike.cugini
August 22, 2024
They did quick and great work. Also, close to where I live so✅ hope I don’t need them again though. Also, close to where I live so✅ hope I don’t need them again though. More
by nettiej47
August 22, 2024
Work was preformed well and the dealer provided a loaner car which was very helpful. car which was very helpful. More
by halishak
August 21, 2024
Everyone was very helpful and polite as well as informative as to what work was done on my car. I won’t take my auto anywhere else for service informative as to what work was done on my car. I won’t take my auto anywhere else for service More
by PATRICIAZELENY
Employees Worked With
August 21, 2024
Bottom line, I was checking out over 5 hours (driving away 5 1/2 hours) after arriving for my appointment for rear brake replacement. Ken Neitzel seemed to be trying his best, but I questioned him about away 5 1/2 hours) after arriving for my appointment for rear brake replacement. Ken Neitzel seemed to be trying his best, but I questioned him about it at the 2 1/2 hour point, and a little later a salesman saw me waiting and said "you're still here?" and talked to someone in service. I went in to the service desk area at 3 1/2 or 4 hours and loudly said "What's going on with my truck?". No excuse when a customer is visibly upset, and I was. Oh, they gave me 20% off - big deal. And I was there for an oil change and error light on January 16, and I was there over 5 hours that time. More
by KenBurdzinski
Employees Worked With
Ken Neitzel
August 20, 2024
Long story short, went in to trade my current vehicle for another model no call back at all even if I couldn't that's just a courtesy to update someone interested. I would never recommend this dealer in the another model no call back at all even if I couldn't that's just a courtesy to update someone interested. I would never recommend this dealer in the near future. More
by Nanette72
Employees Worked With
