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Spitzer Buick GMC Parma

Parma, OH

Overview
Employees
Reviews
Vehicles
4.5
678 Reviews
Contact Dealership

6607 Brookpark Rd

Parma, OH

44129

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Showing 678 reviews

September 10, 2024

Made an appointment on my Buick app and was told they didn’t have it in their system. Said I would need to reschedule then after I told them I made the appointment two weeks ago they finally found it. Th More

by Anon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tayler Wenmoth
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : New women in service
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September 08, 2024

I went in for a simple oil change tire rotation and to patch a tire that had a plug in it and the technician working on it scratched my rim in multiple places while dismounting and mounting the tire on th More

by DANIEL SIMU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tayler Wenmoth
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Sep 10, 2024 -

Spitzer Buick GMC Parma responded

Daniel, it is indeed valuable to receive your feedback on your experience servicing with us at Spitzer Buick GMC Parma and we want to ensure your concern gets tended by the correct personnel whom we offer you to reach out to our Service Director Travis Freeman at 886.246.6093 at your allowance to turn your experience around. In the meantime please have the safest travels in your GMC!

September 07, 2024

They were nice. They were understandable. They were patient. They were respectful and he really took time and help me and I appreciate everything they have done for More

by sopshirebonnie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
McKoy Kendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Susie
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Sep 10, 2024 -

Spitzer Buick GMC Parma responded

sopshirebonnie, it is great to know our experts McKoy and Sue provided you the utmost attentive care for your new car purchase with Spitzer Buick GMC! Your kind recommendation is indeed celebrated as well we congratulate you on your new Buick. Please enjoy the open road with joy and safety!

September 07, 2024

Been to the dealership three times for warranty work and the issue has yet to be resolved More

by davidsudetic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ken and Zach
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Sep 10, 2024 -

Spitzer Buick GMC Parma responded

davidsudetic, we are indeed appreciative of your feedback and want to ensure you receive the correct assistance towards resolving your warranty concern in good time at Spitzer Buick GMC Parma. Please reach out to our General Manager Adam Black at 886.246.6093 at your allowance and in the meantime we send you wishes of joy and safety in your GMC!

September 06, 2024

Nothing to do with service. Outrageous that you raised price by 100% to offset you dealer purchase. Goodbye. I can see your loss of good/great people. Your liberal ways suck. Th More

by BPARRY63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Kubow
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 10, 2024 -

Spitzer Buick GMC Parma responded

BPARRY63, your trust in us for your safety and comfort on the road are indeed valuable to Spitzer Buick GMC Parma and we certainly want to ensure the correct personnel tends to your concerns to improve your experience. Please reach out to our Service Director Travis Freeman at 886.246.6093 at your allowance and until then we wish you enjoyment in your Cadillac!

September 05, 2024

This is my first new car and the experience has been amazing! Taylor Stephanie and Henry went above and beyond. They were kind, knowledgeable, and genuine. More

by barbandmike.robeson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tayler, Stephanie and Henry. I didn’t catch the name of of lady who cashed me out
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Sep 10, 2024 -

Spitzer Buick GMC Parma responded

Barb and Mike Robeson, we are so honored to know our experts Tayler, Stephanie and Henry of Spitzer Buick GMC Parma provided such a deserving amazing first new car experience to you both! It is very appreciated that their above and beyond care to you earned your recommendation to others. Congratulations and please have the safest and joyful travels in your new Chevy!

September 05, 2024

The dealership went over and above anything I expected. They were great. I'm glad I chose them. More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Wenmoth
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Sep 10, 2024 -

Spitzer Buick GMC Parma responded

Tom, we are so glad you chose us for the opportunity to offer the utmost deserving excellent service to you and your GMC! From all of us at Spitzer Buick GMC Parma, please enjoy the open road with safety!

September 05, 2024

Went for an oil change. Took an hour and a half. 91.00 later..🙄 Yikes. More

by jlm61581
Recommend Dealer
Yes
Employees Worked With
Na
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Sep 10, 2024 -

Spitzer Buick GMC Parma responded

jlm61581, we truly appreciate your kind recommendations to others and certainly would like to make improvements to your experience through the correct personnel whom we offer you to reach out to our Service Director Travis Freeman at 886.246.6093 with your allowance. Until then please have the safest of travels in your GMC!

September 05, 2024

Raise price by 20 dollars since the last oil change. Every time I get my truck back at least half of the center cap plastic lug nuts aren't even installed or very loose More

by Pc
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 10, 2024 -

Spitzer Buick GMC Parma responded

Pc, we are truly grateful for your feedback on your experiences with us at Spitzer Buick GMC Parma and indeed want to make certain the correct personnel tends to your concern. Please reach out to our General Manager Adam Black at 866.246.6093 with your allowance to improve our services to you and all our guests. Until then, thank you for your recommendation and please have the safest of travels in your GMC!

September 04, 2024

The service is excellent and I will recommend it to friends . The charges are fair. Thank you for being friendly and respectful . I will be your costumer from now on. More

by MUSTAFATURKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Kubow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 10, 2024 -

Spitzer Buick GMC Parma responded

MUSTAFATURKI, it is such a delight that you found our services and professionals at Spitzer Buick GMC Parma excellent and not only will you continue to see us for your car needs but indeed recommend others to check us out! We are so appreciative of your support and wish joy and safety in your GMC until next time!

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