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Spitzer Acura - Service Center

McMurray, PA

4.8
618 Reviews

618 Reviews of Spitzer Acura - Service Center

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October 24, 2024

Underwhelming. Way too long of a wait & felt like i was a burden to those working there. Everyone seemed to be in a bad mood. Not a smooth process from start to fin More

by Stephen_Buck0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lynn
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Oct 28, 2024 -

Spitzer Acura responded

Stephen, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

October 23, 2024

Very pleased, very friendly staff, very helpful, treated us very nice!!! Would Highly recommend Spitzer ! More

by DARLA624
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 23, 2024 -

Spitzer Acura responded

Thank you for taking the time to share your feedback with us, Darla. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 23, 2024

Wes and Albert in the service department were very helpful when I brought my MDX in for service. More

by TRACYK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes, Albert
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Oct 23, 2024 -

Spitzer Acura responded

Thanks for sharing about your experience with Spitzer Acura. We appreciate your business, Tracy, and hope to see you again soon!

October 21, 2024

Spitzer Acura has always been top-notch on their service. They have a very accommodating staff and facility. More

by TALERICO61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Knowlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 21, 2024 -

Spitzer Acura responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 19, 2024

Great service and really friendly people. I feel welcome every time I go there. Best dealership in the area. More

by Crawly1025
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lynn Osborn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 20, 2024 -

Spitzer Acura responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Spitzer Acura.

October 19, 2024

Excellent service even though my car is a long way from the dealership. They picked up and delivered the car promptly More

by rossbettsmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janine
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Oct 20, 2024 -

Spitzer Acura responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Spitzer Acura.

October 19, 2024

Always friendly, proactive, and quality work, with concise explanations of all that is to be done. More

by DEBRASDESIGNS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 20, 2024 -

Spitzer Acura responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 15, 2024

Appeared unorganized, printers were not working and did not address everything in my work order. People were very friendly. More

by bja2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes
Report | Print
Oct 16, 2024 -

Spitzer Acura responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

October 11, 2024

Albert and his team are really interested in delivering the service that the consumer needs. I had a situation that left me wondering if I’d return to the dealership to rectify my issue with my MDX, and th More

by cacord
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert
Report | Print
Oct 11, 2024 -

Spitzer Acura responded

Cacord, Thank you for leaving Albert this amazing review! We are glad to hear that Albert took exceptional care of you and your Acura MDX needs. We are happy to know that they were really interested in delivering the service that you need. Please do not hesitate to let us know how we may be of further service to you.

October 10, 2024

This dealership was very accommodating & professional. Definitely the best experience I’ve had at any dealership so far. Would highly recommend! More

by joe.macon117
Recommend Dealer
Yes
Employees Worked With
Ryan Capozoli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lynn Osborn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dalton Bruni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 11, 2024 -

Spitzer Acura responded

Joe, We greatly appreciate you for leaving us this remarkable review and recommendation! We are delighted to know that our team was very accommodating and professional. If there is ever anything more that we may help you with please do not hesitate to let us know.

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