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Spitzer Acura - Service Center

McMurray, PA

4.8
566 Reviews

566 Reviews of Spitzer Acura - Service Center

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September 13, 2024

Albert was very personable and professional. There was a scheduling issue for my appointment and able to fit me in. More

by larry.kern
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alert Malone
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Sep 15, 2024 -

Spitzer Acura responded

Larry, Thanks for sharing your thoughts about your experience with Spitzer Acura. Albert and our team appreciate your business and hope to see you again soon!

September 12, 2024

It was easy to schedule and simple to drop off with fast service and clear explanations. More

by HLOHINES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 13, 2024 -

Spitzer Acura responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Spitzer Acura!

September 07, 2024

Really appreciate the ability to drop off my car, get a loaner, and keep going with my day. Repairs are always professional and well done. More

by CLINTON.LOCKHART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert is awesome. He's always spot on to get me in the system and on my way.
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Sep 09, 2024 -

Spitzer Acura responded

Clinton, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Spitzer Acura!

September 07, 2024

the staff at Spitzer Acura is friendly, efficient and thorough. I am pleased with the timeliness of the work. More

by Heyjohnbarry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Knowlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 09, 2024 -

Spitzer Acura responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

September 04, 2024

Lynn and Layne are great to work with. This is the third vehicle that we purchased from Spitzer Acura. More

by 412caudill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Capozoli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lynn Osborn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 04, 2024 -

Spitzer Acura responded

Thank you for the kind words for Lynn and Layne! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

August 30, 2024

Much better with this car than with my previous vehicle. I am very happy with the new version of Spitzer. More

by PIROLI2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 31, 2024 -

Spitzer Acura responded

Thank you for choosing Spitzer Acura. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 29, 2024

Always pleasant when talking over the phone and quick to respond if there are any questions or concerns. Always precise care with my vehicle! More

by ZHAMMERLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lynn Osborn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 29, 2024 -

Spitzer Acura responded

Thanks for sharing your thoughts about your experience with Spitzer Acura. We appreciate your business and hope to see you again soon!

August 28, 2024

As always staff professionals did an excellent job communicating and servicing my car on time and as promised More

by tomashosky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Knowlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 28, 2024 -

Spitzer Acura responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 28, 2024

My issue has been resolved thanks to the explanation of the general manager and the service manager More

by BJDUNLAP4935
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Knowlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 29, 2024 -

Spitzer Acura responded

Thanks for sharing about your experience with Spitzer Acura. Layne and our service team appreciate your business and hope to see you again soon!

Aug 29, 2024 -

BJDUNLAP4935 responded

Was my problem and not the dealership hopefully all problems are resolved.

August 25, 2024

Communication was awful. When car is dropped off why ask for time you need it back when is doesn't matter!! More

by migyanko2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Aug 26, 2024 -

Spitzer Acura responded

After looking into this situation with all involved on our end we were not aware that you needed it back at a certain time. No one recalls you mentioning a time and it was not notated anywhere at time of check in. We make every effort to accommodate a time request when we know about it. In the future, please let us know when you drop it off. If you wish to discuss further, feel free to give me a call at 724-941-9800. Adam Drakulic GM.

Aug 26, 2024 -

migyanko2 responded

My wife did tell Jeanine we needed it back by 3pm at the latest. We usually drop it off and put the time on the drop off form. This time we trusted the information with your staff and it wasn't relayed to anyone Thanks Dave

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