Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Spitzer Acura - Service Center

McMurray, PA

4.8
569 Reviews

569 Reviews of Spitzer Acura - Service Center

Sort by
August 10, 2023

Will not return 175. 00 for oil change and inspection is outrages will not recommend to friends. More

by rcec25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Layne Ciminel
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 14, 2023 -

Spitzer Acura responded

Thank you for bringing this to our attention. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Aug 14, 2023 -

rcec25 responded

The service was fine; the price was ridiculous. A routine oil change on a car less than 2 years old with less than 4000 miles (the oil has only been changed once per year) should not cost what was charged. I don’t think that there is anything you could say or do that would resolve this situation or change my opinion of your dealership.

Aug 14, 2023 -

rcec25 responded

Received phone call and was told I am not welcome anymore at dealership.

August 09, 2023

Great service department. Everyone is nice and easy to work with! It’s why I keep buying my cars here. More

by EEAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Knowlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Layman
Report | Print
Aug 10, 2023 -

Spitzer Acura responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 09, 2023

Spitzer Acura service has always been a great experience for me. A special shout out to Layne for his assistance and great customer service! Thanks! More

by amy.houk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 10, 2023 -

Spitzer Acura responded

Thanks for sharing about your experience with Spitzer Acura. We appreciate your business, Amy, and hope to see you again soon!

August 09, 2023

Service was outstanding and Layne was great as always. Everything was timely and the job was done well! More

by JUSTIN.ADAMSHICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 10, 2023 -

Spitzer Acura responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Layne met your expectations. Thank you again for choosing Spitzer Acura, Justin, we look forward to having you as one of our valued customers for many more years to come!

August 09, 2023

I used to take my car to a different service center but because of problems, decided to go back to Spitzer. Can’t be happier! More

by CATHYECORMIER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 10, 2023 -

Spitzer Acura responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 07, 2023

They did the work as promised on time. Customer service was abundantly phenomenal as usual. More

by THEPIRKERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Layman
Report | Print
Aug 10, 2023 -

Spitzer Acura responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 06, 2023

Everything was explained and the service went smooth very professional and nice to do business with..... More

by MPDRIVER412
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Layman
Report | Print
Aug 10, 2023 -

Spitzer Acura responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 04, 2023

John was very helpful and did not push extra services, which I appreciated. The service was completed in a timely manner. More

by brucebrindle3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Layman
Report | Print
Aug 04, 2023 -

Spitzer Acura responded

Bruce, Thank you for choosing Spitzer Acura. Your feedback and rating mean a lot to us. We're glad John was able to help, and we hope to see you again!

August 04, 2023

Service manager courteous. My car was taken as soon as I arrived. Service was performed as needed and in reasonable time. More

by RCOX61458
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Layman
Report | Print
Aug 04, 2023 -

Spitzer Acura responded

Thank you for your business and this ser review. We're happy to hear our service team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 03, 2023

John and the technicians once again made sure my vehicle was taken care of and while I was there everything was explained clearly. More

by KG
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Layman
Report | Print
Aug 04, 2023 -

Spitzer Acura responded

Thank you for taking the time to share your feedback with us. John and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

1
...
39
40
41
...
57