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Spitzer Acura - Service Center

McMurray, PA

4.8
569 Reviews

569 Reviews of Spitzer Acura - Service Center

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August 23, 2023

I am very happy with the service I received. Layne is always very professional and I trust his opinion and recommendations for service. More

by Nancyely
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 24, 2023 -

Spitzer Acura responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Nancy, and we are thrilled that you found your experience with us here at Spitzer Acura to be a positive one. Please don't hesitate to reach out if you need anything else.

August 23, 2023

John is always great, however the cost was very high. I felt it was too much More

by TJBARBA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Layman
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Aug 24, 2023 -

Spitzer Acura responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

August 22, 2023

They’re always on top of things at Spitzer Acura. Much appreciated for everything you do. More

by KYLEKTMCGEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Knowlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Layman
Report | Print
Aug 23, 2023 -

Spitzer Acura responded

Thank you so much for your kind words, Kyle, and for taking the time to leave us this wonderful feedback!

August 22, 2023

The staff at Spritzer are always friendly and helpful. The service department is knowledgeable and they respect your time. More

by ABIGALE.SKALKO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Layman
Report | Print
Aug 23, 2023 -

Spitzer Acura responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Spitzer Acura, Abigale, we look forward to having you as a valued customer for many years to come!

August 22, 2023

My experience with the service department is positive. I was able to schedule the appointment when I needed it. The staff are knowledgeable & easy to work with. More

by mf012275
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke
Report | Print
Aug 23, 2023 -

Spitzer Acura responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Spitzer Acura!

August 21, 2023

Always get amazing service. No pressure. Everyone is very pleasant and professional. Highly recommend spritzer! More

by BG_CATLOVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Layman
Report | Print
Aug 21, 2023 -

Spitzer Acura responded

Thank you for choosing Spitzer Acura. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 19, 2023

I am always treated well here: the service is top-notch and everyone is a professional. More

by CMS339VGDMCM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Knowlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luke.
Report | Print
Aug 19, 2023 -

Spitzer Acura responded

Thanks for sharing about your experience with Spitzer Acura. We appreciate your business and hope to see you again soon!

August 18, 2023

Very straightforward to deal with. Everything said was true and the outcome was great for us. More

by GarroneJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Capozoli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2023 -

Spitzer Acura responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 17, 2023

Luke was terrific getting me in and out in an emergency situation…pleasant and very responsive…whole team performed…thanks More

by rcaudill51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke…5 stars
Report | Print
Aug 19, 2023 -

Spitzer Acura responded

Thank you so much for your kind words for Keith, and for taking the time to leave us this wonderful feedback!

August 17, 2023

Happy with service Keith is a pleasure to work with Will continue to deal with Spitzer More

by perch61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Knowlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2023 -

Spitzer Acura responded

Thanks for sharing your thoughts about your experience with Spitzer Acura. We appreciate your business and hope to see you again soon!

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