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Spitzer Acura - Service Center

McMurray, PA

4.8
569 Reviews

569 Reviews of Spitzer Acura - Service Center

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September 04, 2023

The dealership was not bad for the oil change and tire rotation. They ended up washing my car and making a clean car dity. More

by bradenboni12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Knowlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Popovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Drakulic, John Layman, Nicolas Desarno, Andrew Spitzer
Sep 05, 2023 -

Spitzer Acura responded

Braden, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

September 03, 2023

Great service . My appointment was on time and John was very professional and explained the service to me wants was going to be done More

by JBR110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Capozoli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Popovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Drakulic, John Layman, Andrew Spitzer
Sep 05, 2023 -

Spitzer Acura responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that John met your expectations. Thank you for choosing Spitzer Acura, we look forward to having you as a valued customer for many years to come!

September 02, 2023

Spitzer Acura was professional, timely, And courteous. How much can can I say about the dealership. More

by bard4k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Guy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Layman
Sep 06, 2023 -

Spitzer Acura responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Spitzer Acura, we look forward to having you as a valued customer for many years to come!

September 02, 2023

My first experience with Spitzer Acura service was excellent! I was kept up to date on my service, and I am very pleased with the outcome. More

by alyson.lesutis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Knowlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Layman
Sep 05, 2023 -

Spitzer Acura responded

Alison, Thanks for sharing about your service experience with Spitzer Acura. We appreciate your business and hope to see you again soon!

September 01, 2023

Any request was responded to promptly and clearly. Their was some problem with connecting on the cars return from service and it was dealt with cleverly!! More

by ROYCEH0
Recommend Dealer
Yes
Employees Worked With
John Layman
Sep 04, 2023 -

Spitzer Acura responded

Thank you! John and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Spitzer Acura.

September 01, 2023

They took me on time, kept in contact with me about my car, made recommendations without pressuring me, provided me with transportation and did a follow up call More

by TJSTECH03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2023 -

Spitzer Acura responded

Thanks for sharing your thoughts about your experience with Spitzer Acura. We appreciate your business and hope to see you again soon!

September 01, 2023

The Spitzer system to schedule service leaves a little to be desired. It routinely either does not recognize a returning customer or when it does won't let the service be scheduled. Other than that the ser More

by WRGasior
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Spitzer Acura responded

It's great to hear that Layne was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Spitzer Acura!

August 30, 2023

Service was timely and great. Layne was very helpful as usual. Good job, guys! Nuf said. More

by RAYVANSTONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2023 -

Spitzer Acura responded

Thank you so much for your excellent review! We are so glad that Layne had the opportunity to work with you, and we are thrilled that you found your experience with us here at Spitzer Acura to be a positive one. Please don't hesitate to reach out if you need anything else.

August 27, 2023

Great experience with your service department. Explained everything to me upfront. Very satisfied. Always a good experience More

by cwhitchens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2023 -

Spitzer Acura responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Spitzer Acura, we look forward to having you as a valued customer for many years to come!

August 27, 2023

If you need work done on your Acura, see Layne. He is honest and knowledgeable, with no pressure (hard to find at a car dealership or anywhere these days). I am very happy with the work that was More

by BROCH21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2023 -

Spitzer Acura responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Layne here at Spitzer Acura.

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