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Spitzer Acura - Service Center

McMurray, PA

4.8
569 Reviews

569 Reviews of Spitzer Acura - Service Center

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October 20, 2023

I've dealt with Layne many times over the last several years that I have owned my car. He is always courteous and professional. He makes sure I understand the work that will be done on my car and the co More

by CBAROWICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2023 -

Spitzer Acura responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experiences with Layne here at Spitzer Acura.

October 19, 2023

Layne was very professional, thorough and personable. Loved my "uneventful" experience. Services were a bit over priced. More

by Kcoppola62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2023 -

Spitzer Acura responded

It's great to hear that Layne was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Spitzer Acura!

October 18, 2023

John was a professional and provided excellent service. My wife and I had a funeral to attend and John was understanding. He texted when service was completed but didn’t go overboard with notifications. Wo More

by JACOB.LYONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Layman
Oct 19, 2023 -

Spitzer Acura responded

Thank you, Jacob! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Spitzer Acura, we look forward to having you as one of our valued customers for many more years to come!

October 18, 2023

Outstanding experience. Quick. Courteous. Efficient. Professional. Would highly recommend. Only issue is that Layne would not convert to a Buckeye fan! Guess that’s what I g More

by ebox4brian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2023 -

Spitzer Acura responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Layne and our team, and we look forward to working with you again.

October 16, 2023

I always receive great service. Layne is always very professional and courteous. I trust his judgement and I feel he looks out for me. I could not be happier with the service I r More

by Nancyely
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2023 -

Spitzer Acura responded

Nancy, Thank you so much for your kind words for Layne, and for taking the time to leave us this wonderful feedback!

October 15, 2023

Great service easy to deal with when purchasing another vehicle friendly personal showroom has great assortment of products More

by SRHABURSKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2023 -

Spitzer Acura responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Spitzer Acura, we look forward to having you as one of our valued customers for many more years to come!

October 14, 2023

Wonderful service as always from everyone at the dealership! Quick - in and out service for inspection More

by kgedid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Knowlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lynn Osborn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Layman
Oct 16, 2023 -

Spitzer Acura responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 13, 2023

Outstanding service! Layne highly professional, Fully explanatory with details of what was done and needed in future with respective time frame. A+ rating across the boa More

by joannglad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Guy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Griesmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Knowlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Popovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Drakulic, John Layman
Oct 13, 2023 -

Spitzer Acura responded

Thank you for your review and kind words for Layne! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Spitzer Acura.

October 13, 2023

Ever since I purchased my vehicle after I bought out my lease, I noticed the intention for issues I had greatly diminished More

by traydog23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Layne Ciminel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Layman
Oct 16, 2023 -

Spitzer Acura responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

October 12, 2023

Lane and his team are allways the best to deal with and would never consider taking my vehicle anywhre else. More

by dan.bell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2023 -

Spitzer Acura responded

Thank you, Dan. We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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