Spitzer Acura - Service Center

Very timely, professional, and always very easy to work with. Always feel valued and can trust the information I receive. with. Always feel valued and can trust the information I receive. More

The service professional was outstanding. She (apologies for not remembering her name) explained the process in detail, walked me thru the results of everything and was extremely polite and She (apologies for not remembering her name) explained the process in detail, walked me thru the results of everything and was extremely polite and pleasant to work with. More

None of them want to be working there. They are all miserable. They did their job but the atmosphere was lethargic at best. They are all miserable. They did their job but the atmosphere was lethargic at best. More

Great Service. Short wait to get my service completed. Thank you Al, Jeanne, Layne and Sam for all the help with answering my questions patiently and resolving the Short wait to get my service completed. Thank you Al, Jeanne, Layne and Sam for all the help with answering my questions patiently and resolving the issues I had. More

He was honest and easy to talk to. Didn't try to up sale extras Didn't try to up sale extras More

3 manufacture recalls were addressed along with state/emission inspection and oil change. I received a loaner car for a few days while the repairs were being completed. Very satisfied with the se state/emission inspection and oil change. I received a loaner car for a few days while the repairs were being completed. Very satisfied with the service department and the quality of the work performed. Our 2020 MDX which we have owned for 5 years has been a great car with the cost of ownership being very low. More

This was my first visit for service since purchasing my vehicle. Layne Ciminel was very accommodating and I am very pleased with the work that was performed. In addition to the scheduled work the service vehicle. Layne Ciminel was very accommodating and I am very pleased with the work that was performed. In addition to the scheduled work the service technician also made some great changes to my navigation system. More

I was quoted the wrong price for a transmission service and charged a 3% fee for using my credit card. Neither were discussed when vehicle was scheduled or brought in. This vehicle was bought new there in and charged a 3% fee for using my credit card. Neither were discussed when vehicle was scheduled or brought in. This vehicle was bought new there in 2017 and every service was done at that location. Not anymore. I’m done More

I originally leased my 2019 RDX for three years and later decided to purchase it outright with cash. While my experience during the lease period was positive, my relationship with the dealership declined sig decided to purchase it outright with cash. While my experience during the lease period was positive, my relationship with the dealership declined significantly once I became the owner. On two separate occasions, I called about a recall and was told the part was not available. No one followed up, and I was left waiting with no resolution. Additionally, when my car’s electrical system started acting up, I paid $200 for a diagnostic test, only to be told that nothing was wrong—despite the clear malfunction. This experience has been extremely frustrating and disappointing. I no longer feel supported as a customer, and as a result, I will not return to this dealership in the future. More

They are always very helpful and accommodating and friendly no matter what the issue is. friendly no matter what the issue is. More