Spirit Chrysler Dodge Jeep Ram - Service Center

Very dishonest especially in the service department. They have lied to my face repeatedly about a part that should be covered. However they insist that the mirror got hit. The ram was also sold They have lied to my face repeatedly about a part that should be covered. However they insist that the mirror got hit. The ram was also sold to me with a faulty horn, faulty driver's side seat belt. Lights on the dash, etc.... My vehicle is a 2023 ram and has been in the shop twice since i purchased it in June. If you are thinking of doing business here please run. More

Didn’t have staff to work on truck for over 30 days then charged tear down and other expenses for what should’ve been covered as warranty. Even after Customer Care intervened and agreed to pay for all part charged tear down and other expenses for what should’ve been covered as warranty. Even after Customer Care intervened and agreed to pay for all parts dealership twice tried to have us pay for the repairs More

They always do great work! Been going here for years, and never had an issue.. Been going here for years, and never had an issue.. More

Brought Jeep in for regular service/oil change; quick and no issues with that. Service dept suggested approximately $1500 of additional services that "should be attended to". I approved a new tire as I was e no issues with that. Service dept suggested approximately $1500 of additional services that "should be attended to". I approved a new tire as I was expecting that and not surprised I was informed the current tire, (which had a plug due to a nail), needed to be replaced. They went over and above obtaining the correct sized tire; sent someone out to bring in new tire while I waited. No issues there. However when I asked if any of the other recommendations were covered under the expensive warranty I purchased when the vehicle was purchased, I was told no. One recommendation was close to $700. I declined the remaining work as I did not completely trust I was being given accurate information regarding warranty coverage. When I told the service dept rep I had one more oil change under the plan I had purchased, I was initially told I did not. He did however inform me later that I was correct and I was able to utilize the remaining service under the plan. Thus the reason I did not have complete confidence that none of the remaining suggested services were covered under the purchased warranty. I plan to actually read that warranty. ask a few questions, then make a decision on the recommendations. More