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Spangler Subaru

Johnstown, PA

4.7
382 Reviews
Call Dealership (814) 266-9794
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219 Alvin St

Johnstown, PA

15904

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382 Reviews of Spangler Subaru

August 05, 2024

Rear passenger door will not unlock. Spangler Subaru insists they have never experienced this problem,yet a simple Google search reveals many owners with similar issues. This 2021 Subaru More

by Wedgarl
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Garrett Spangler
Report | Print
Aug 05, 2024 -

Spangler Subaru responded

Susan and William, This is an unfortunate situation. We were more than willing to help. Just not willing to service it at no charge. Your Ascent is out of warranty, with it being 45 months old and close to 60k miles. We have said from day one that you need an appointment so that we can confirm and diagnose the failure. You stopped in without an appointment in early June for us to look at it, but we couldn't accommodate you that day due to us having a full schedule. Other than stopping in without an appointment, you have not given us the opportunity to confirm and diagnose the issue. You reached out to Subaru of America for assistance with the repair, and were told that you needed to schedule an appointment so that the failure could be diagnosed. Subaru of America was willing to consider assistance, but they can't and won't promise assistance until they know if the issue is a manufacturer defect or caused by outside influence. This is reasonable. Still, you refused to schedule an appointment because you didn't want to pay the $75 diagnostic charge. If you were so concerned about the safety of your grandchildren, you should have scheduled an appointment to have the issue diagnosed. Instead, it's been two months since you brought the issue to our attention, refused appointments, the issue still has yet to be diagnosed, and now your badmouthing us on the internet to bully us into repairing your car for free. Simply put, your vehicle is out of warranty, and you are responsible to pay for repairs after warranty.

Aug 05, 2024 -

Wedgarl responded

We will continue to post the truth about your defective car locks, you choose to become the victim. I feel it is a reasonable expectation to have a $50,000 vehicle that has 4 useable doors. It certainly wouldnt cost you $75 to do a test. You made money on the sale of the new Ascent and made money on our previous service. I believe we are not unreasonable to have access through all 4 doors.

Aug 05, 2024 -

Spangler Subaru responded

I agree with you... having four functioning doors is not an unreasonable expectation for any vehicle, regardless of the price of the vehicle. However, things can, and do, fail on vehicles. I wish you the best.

July 23, 2024

Friendly, fast service helpful excellent work I would highly recommend best dealership in Johnstown PA More

by tsgmnd1305
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Everyone in service dept., Mike Burnheimer, Garrett Spangler
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Aug 07, 2024 -

Spangler Subaru responded

Hello, we appreciate you taking the time to leave us this feedback. Thanks for the recommendation and have an amazing day!

July 23, 2024

Great experience! Jared was wonderful. All questions were answered and I had a bumper to bumper explanation. Very friendly atmosphere! More

by JJAJT19
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jared Matson
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Aug 09, 2024 -

Spangler Subaru responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 20, 2024

The dealership was clean and had an inviting. The employees I dealt was were helpful. More

by Rjross5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charlie Breemer , George Conrad, Garrett Spangler
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Aug 07, 2024 -

Spangler Subaru responded

Hi, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

July 01, 2024

This was a very comfortable and stress-free experience. Our second purchase from this dealer. Our salesman, Charlie, was great! He was very knowledgeable and very patient. I love my new Crosstrek!!! A cust More

by Shelley Peruso
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charlie
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Aug 07, 2024 -

Spangler Subaru responded

Hi Shelley, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

June 17, 2024

3rd Subaru we bought from mike he's not right but neither Iam i grant dealership keep up the good work. More

by dwsmith
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Burnheimer
Report | Print
Aug 07, 2024 -

Spangler Subaru responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 15, 2024

No pressure, salesman was absolutely wonderful. All questions answered & new vehicle was explained from bumper to bumper. More

by jlyndonaldson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Burnheimer, Garrett Spangler
Report | Print
Aug 07, 2024 -

Spangler Subaru responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

February 14, 2024

Very friendly and helpful. Good dealership. Helpful information about my Crosstrek. Too bad that you don't sell hybrids More

by MARCIASWARNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of the names.
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January 09, 2024

A really straightforward purchasing experience, a great selection of gently used Subarus, and really responsive service. I am committed to Spangler! More

by sstern1966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anne
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December 13, 2023

This was the third car in my family purchased at Spangler. Everyone is very helpful and friendly. More

by Liwalsh65
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Burnheimer, Garrett Spangler
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