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Southwest Kia of Rockwall

Rockwall, TX

Overview
Employees
Reviews
Vehicles
4.6
974 Reviews
OUR WHY We believe in challenging the Status Quo and are committed to redefining the business of car selling. HOW? Non-Commissioned Sales Staff All of our non-commissioned sales professionals are concerned with your needs first. We are motivated and eager to make sure you are comfortable throughout the entire buying experience. FIVE Locations Across DFW and Austin Southwest Kia has grown over the years and now has more dealerships to serve you. We have our stores in the DFW area in Dallas, Mesquite, and Rockwall. We also serve the Austin area with our dealerships in Austin and Round Rock. VIP Service We know your time is valuable, that's why we offer transportation options for any service that takes an extended period out of your time. We provide you with amenities such as free wifi, computer workspace for your devices, complimentary snacks, coffee, and water. WHAT YOU CAN EXPECT From the moment you walk into your showroom, you will be treated like family. We are dedicated to not only earn you business, but your trust. We are an action oriented dealership striving to build long lasting relationships with our customers.
Contact Dealership

1790 I-30 Frontage Rd

Rockwall, TX

75087

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Showing 974 reviews

May 15, 2024

Went to purchase my vehicle off the lease, which I anticipated would be a headache and a half. Ross Everett made the process easy. He was kind and informative through every step. More

by Hakarri
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mauricio Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Everett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Everly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Collyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benjamin Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Reese
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2024

I have been a Customer many years. Always receive great service and staff is friendly. More

by bevoliver84
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaela Gibson Service
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May 15, 2024

I had a great experience at the dealership. So kind and helpful! I liked that they were open and transparent about the whole process. More

by Kristie.orr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Collyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benjamin Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Reese
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2024

It was a really quick and easy process. Luke was very nice. My car was washed and vacuumed, thank you. More

by Jqjfamily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke
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May 15, 2024 -

Southwest Kia of Rockwall responded

We're delighted to know that you had a quick and easy experience at Southwest Kia of Rockwall. It's great to see our team, especially Luke, made sure your car was clean and ready for the road! Thank you for sharing this with us.

Helpful
May 04, 2024

*** Avoid *** Buying daughters first car but ruined. Tried to book test drive w Beverly online, no reply. Drove 45 mins to dealer and no parking. Zac met us at door asked what we needed and told him bu More

by Jason M
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Zac Mumphrey
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May 07, 2024 -

Southwest Kia of Rockwall responded

Jason, I truly appreciate you taking the time to share your concerns. At our dealership, we prioritize clear communication and strive to ensure every customer feels valued, so it's disheartening to hear you felt this was not the case. I am committed to resolving any issues and would welcome the chance to make things right. Please don't hesitate to reach out to me directly so we can discuss your concerns further. Thank you for your feedback. Sincerely, Alex Reese - General Sales Manager - 469-314-3920

Helpful
April 29, 2024

Best one around and bought 3 at Mesquite but went to get this last one and WILL NEVER GO TO MESQUITE FOR ANYTHING ! ROCKWALL HAS THE BEST SALES PEOPLE AND QUEENIE IS TOPS THE SERVICE PEOPLE ARE TOPS ! More

by vickiejobaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Queenie Sibley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Southwest Kia of Rockwall responded

We're delighted to know that you had a great experience with our team at Southwest Kia of Rockwall, especially Queenie! We appreciate your loyalty and look forward to serving you in the future. Thank you for choosing us!

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April 26, 2024

Is it normal for a 'Check Engine' diagnostic to take over 4 days? and They never offered a loaner car but we had to ask. Of cause They said all were being used More

by mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
service adviser borak
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Apr 26, 2024 -

Southwest Kia of Rockwall responded

Mike, Thank you for sharing your concerns and bringing this to my attention. A 'Check Engine' diagnostic should not typically take this long and I apologize for any inconvenience caused by the lack of a loaner car. I'd like to personally investigate this matter further and address any concerns you may have. Please reach out at your earliest convenience. Thank you, Bryan Hall - General Manager - 469-887-9140

Helpful
April 24, 2024

Hank was great! Painless negotiation and delivery. Everything worked as planned and expected. He provided frequent updates to set expectations More

by Sam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hank Holcomb
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2024 -

Southwest Kia of Rockwall responded

Sam, we're glad to know Hank made your experience at Southwest Kia of Rockwall a smooth one. We appreciate the feedback and look forward to serving you again in the future!

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April 23, 2024

Very professional job and complete time for the issue about the recall and geat costumer service More

by Ricardo Pinilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2024 -

Southwest Kia of Rockwall responded

Thank you for your five-star review, Ricardo! At Southwest Kia of Rockwall, we strive to provide nothing but the best service to our valued customers. It's fantastic to hear that you found our team to be professional and that we were able to efficiently address the recall issue for you. We look forward to continuing to serve you with excellence in the future!

Helpful
March 24, 2024

excellent service by everyone! it was a very easy process and a great experience. Will Highly recommend this dealership! More

by tireguy_39
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zane
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Mar 25, 2024 -

Southwest Kia of Rockwall responded

We appreciate the high recommendation! It's great to know that you had an excellent experience with us at Southwest Kia of Rockwall. Thank you for your support!

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