Southwest Kia: Dallas - Service Center

The service center did great! However, I am displeased overall because I was told when I bought the car I had free oil changes for a year but when I brought it in I was told I didn't. overall because I was told when I bought the car I had free oil changes for a year but when I brought it in I was told I didn't. More

I walked in for an oil change and was very happy with my experience. The service was prompt and was taken care of before the promised time. I was very happy with the service, the service manager. experience. The service was prompt and was taken care of before the promised time. I was very happy with the service, the service manager. More

No one returns messages, on hold for 30mins plus, spent 2 days trying to get info about my car, the quote I received on the 3rd was outrageous. The recall software update I originally came in for, wasn't eve days trying to get info about my car, the quote I received on the 3rd was outrageous. The recall software update I originally came in for, wasn't even done. More

I was greeted promptly, my vehicle was taken in for servicing and the wait time was as stated within a 2 hour window. Great Job servicing and the wait time was as stated within a 2 hour window. Great Job More

Called about a month ago and couldn't ever get ahold of any service manager, I had to schedule an appointment and brought it in. any service manager, I had to schedule an appointment and brought it in. More

Took my car for a recall to my surprise they were done in 30 minutes very happy in 30 minutes very happy More

First they ordered or received the wrong part. I was told it would be ready the following week. I have now been waiting almost a month for the part I need to come in and every week they keep saying it will b it would be ready the following week. I have now been waiting almost a month for the part I need to come in and every week they keep saying it will be in next week. More

Everyone was attentive, courteous, and especially my service advisor Jake who was informative on the recommended services for my Kia . They had a shuttle to take me home , and pick me up . There was ver service advisor Jake who was informative on the recommended services for my Kia . They had a shuttle to take me home , and pick me up . There was very little waiting , and my car was washed , and ready to go when I got back to the dealership. More

Love the service in this place!!! Everyone is really nice. Specially the associate that helped me, Jorge Malagon. He is the very best!!! Very well recommended!! nice. Specially the associate that helped me, Jorge Malagon. He is the very best!!! Very well recommended!! More