Southwest Kia - Dallas

The agent helped me get the new car, very professional and very helpful. The fiancé agent was the same m. I would highly recommend this dealership. and very helpful. The fiancé agent was the same m. I would highly recommend this dealership. More

Professional, friendly and knowledgeable staff. Pleasant and comfortable environment. KIA associates are professional and take pleasure in caring for the customers of Kia Dealership. Pleasant and comfortable environment. KIA associates are professional and take pleasure in caring for the customers of Kia Dealership. More

TOP NOTCH SERVICE BEFORE AND AFTER THE SALE. MY SALESMAN HAS BEEN PROMOTED BUT HE CHECKS ON ME WHEN I COME IN FOR SERVICE. MY SALESMAN HAS BEEN PROMOTED BUT HE CHECKS ON ME WHEN I COME IN FOR SERVICE. More

I like the southwest Kia Dealership. Their service is excellent before and after the sale. Their service is excellent before and after the sale. More

From walking in the front door to finishing up in finance, everyone was super nice and amazing to work with. finance, everyone was super nice and amazing to work with. More

Exceptional service from staff members, quite an enjoyable experience, better than I have ever experienced, enjoyable experience, better than I have ever experienced, More

Arrived at my appointment time All issues were addressed. Received an Uber ride home and another back to dealership, paid for by dealership. addressed. Received an Uber ride home and another back to dealership, paid for by dealership. More

Went in for a chrome molding on the driver side door at the bottom of the window. The service technician Jorge does a great job and always has. But your people in the service department that does the work. the bottom of the window. The service technician Jorge does a great job and always has. But your people in the service department that does the work. I don’t think it should’ve took three hours to put the molding on. More

Greetings was cordial. attention to service request was great. Service request was completed within a reasonable time period as well as total cost of requested service. attention to service request was great. Service request was completed within a reasonable time period as well as total cost of requested service. More

My wife recently brought our vehicle in for a simple oil change. I scheduled the appointment myself and allowed extra time due to heavy morning rain. She arrived early, yet still waited over 3 hours with ou change. I scheduled the appointment myself and allowed extra time due to heavy morning rain. She arrived early, yet still waited over 3 hours with our very active 4-year-old. There is a kids room for customers, which we appreciated — until my son was bullied by two older kids (around 10–12) who turned out to be employees’ children. A kids room should be a courtesy for paying customers, not an unsupervised space for employees’ kids to disrespect guests. The service itself was just as disappointing. When I called to check on the delay, I only received excuses. After waiting 3+ hours, my wife assumed they would at least bring the car up for her. Instead, the vehicle was left outside the bay, and she had to go get it herself — while there were no other cars being serviced at that time. This is our third visit, and two out of three have been bad experiences. We chose to try a local dealership because our vehicle was purchased at Moritz (over an hour away), but now it’s clear why we didn’t buy from this location. Fool me once, shame on you; fool me twice, shame on me. We will not be returning. More