Southwest INFINITI

Buyers beware! My fiancé recently bought a used 2020 Jeep track hawk from this location 3-4 months back. Everything was good at first even though we were NOT able t My fiancé recently bought a used 2020 Jeep track hawk from this location 3-4 months back. Everything was good at first even though we were NOT able to test drive the vehicle before purchasing it. Upon purchasing this we noticed there were some trim pieces in the back that went to the review mirror and went on the weather stripping of the hatch that were not attached, along with the missing tow hitch cover. ( the photos online advertising this vehicle had the tow cover clearly in place ) After purchasing this vehicle we brought it to the attention of the parts department because that is what we were told to do. At that time, a girl named Maddie was running the department, She assured me that all the all parts would be ordered. Couple of days later we got a call because they had the parts that needed to be fixed except for the tow hitch cover and the trim piece on the hatch. She said the remaining parts were on back ordered and she would call us back again when they arrived. Today ( 1/18/2023 almost 4 MONTHS LATER ) I went to check the status and come to find out Maddie no longer works here and the tow hitch cover was never ordered! I asked to speak to upper management to which I was directed to the used cars sales manger MACK HUNK, I explained what was going on and what had happened and that’s when he informed that Maddie hadn’t been working there for a while now and told me there was nothing he could because she’s no longer there. I feel like this was a big slap in face after purchasing a $100,000 vehicle that I couldn’t even test drive! Mack Hunk told me that I was xxxx out of luck because there is no record on file so it was basically he said she said situation!! All the money I spent to purchase this vehicle to be told NO over a $175 cover that they failed to mention wasn’t actually on the vehicle to begin with is xxxxxxxx!! So we are basically being punished and having to buy this part out of pocket because of poor communication between staff members? Also I find it a little suspicious that a “Sales Manager” doesn’t have any business cards….. Is his name even Mack Hunk? Very Unprofessional!!! If someone who is above him can reach out to me, I would like to fix it and maybe change my 1 star to a 5….. More

In my opinion, Landon, Lala and Oscar are all liars. They need to be fired asap! They didn’t do anything they said they were going to do. Still waiting. This dealership needs to be shut down or hire com They need to be fired asap! They didn’t do anything they said they were going to do. Still waiting. This dealership needs to be shut down or hire competent people that can do the job professionally. The General Manager has not called or emailed back to solve the problem. Stay away from this dealership. More

Grest personal SERVICE! At the present time interest rate is to high for use vehicle. At the present time interest rate is to high for use vehicle. More

Total disappointed. .. leased a car in February, vehicle has been in shop close to a total of 2 months! Once from Aug 24th thur Sept 23rd. because a tech from Tennessee h .. leased a car in February, vehicle has been in shop close to a total of 2 months! Once from Aug 24th thur Sept 23rd. because a tech from Tennessee had to come and see if he could find problem, to no avail. We have around 4000 miles on car. I stop by to see what to do next, they said bring the car in we'll take care of our customers cause were family!!! Take car in and they say to get you out of this car, we need 5k to keep you close to your payment of $635.00. but now your payment will be $785.00. With zero down payments $1004.00... Some family!!! Bottom line is they're trying to sell me a car again instead of solving my problem! Next step...we file Lemon Law claim!!! Also taking it to social media... We're in club with 900 plus members all over U.S. I'm sure I can get a helping hand on spreading the word!!! ON A POSITIVE NOTE: Omar Chinchilla in service has been outstanding in trying to solve our problem. More

When I took my car in to have the battery checked, they checked everything on the car. I waited for hours for them to do something that I didn’t ask for them to do. When I left I found several things wrong checked everything on the car. I waited for hours for them to do something that I didn’t ask for them to do. When I left I found several things wrong with the car that I had not noticed before I went there for service. I noticed a part missing on my rear windshield, the front windshield on the driver side had been damaged and water was getting in the car and my door handle cover came off. My daughter told me to take my car back and have them fix the damages but I’m afraid to go back to have them do anything to my car. They also washed the car and that was a poor job. I’ll never go back there again. More

Jeff is the best sales man we’ve had. This is definitely the dealership we will continue to do business with in the future This is definitely the dealership we will continue to do business with in the future More

Tony was fantastic. I purchased my leased vehicle. It is my 10th Infiniti. I will return to your dealership when the new 2024 QX80 models come out if Tony is still th I purchased my leased vehicle. It is my 10th Infiniti. I will return to your dealership when the new 2024 QX80 models come out if Tony is still there. He made the difference. More

Apparently EVERY SINGLE VEHICLE that leaves their lot must have Lo jack, perma plate and window tint applied to it. Great excuse for padding pricing with useless junk. must have Lo jack, perma plate and window tint applied to it. Great excuse for padding pricing with useless junk. More

Don’t bring your Infiniti to Southwest Infiniti, they just want to take your money and don’t provide the services you deserved. Bought a Scheduled Prepaid Maintenance Agreement (PMA) with my new Infiniti just want to take your money and don’t provide the services you deserved. Bought a Scheduled Prepaid Maintenance Agreement (PMA) with my new Infiniti QX60 in 2020. The PMA includes Tire Road Hazard Protection. Last week, I noticed there is a slow leak in one of my tires. Brough the car to SW Infiniti in Houston to fix the leak. Found out that there is a nail in the tire and needed to replace with a new one because the location of the nail cannot be patched. They quote me over $300 to replace. I told the service representative that I have a PMA that will cover the replacement cost. He told me only Tire Warranty Agreement covers road hazard protection. I show him the PMA, then he told me he need to file a claim before SW Infiniti will replace the tire. 4 days past, claim still not approved and he told me he cannot call to check on the claim (BS). I decided to bring my Infiniti to Sewell Infiniti in Houston. In short, they replaced my tire the same day with my PMA coverage just paid the deductible based on the tire wear. Stay away from SW Infiniti and bring the car to Sewell. More

Good job. .I will always buy a new car from you guys anytime. Good job .I will always buy a new car from you guys anytime. Good job More