Southtowne Chevrolet Cadillac Buick GMC - Service Center

After a frustrating experience with the Service Department, I worked with Chad Taylor and Mark Wentz to resolve the matter. Both worked hard to make the situation right and I greatly appreciate the Department, I worked with Chad Taylor and Mark Wentz to resolve the matter. Both worked hard to make the situation right and I greatly appreciate their time and effort. More

"Your Dealer for Life" more like "Your Dealer for LESS". Less satisfaction, less customer service, NO MORE Business from me! Starts off 5 months ago looking to purchase my wife a 2022 Tahoe. Salesman says 1 Less satisfaction, less customer service, NO MORE Business from me! Starts off 5 months ago looking to purchase my wife a 2022 Tahoe. Salesman says 15,000.00 over sticker take it or leave it. Oh and by the way it could take 6-8 months to receive but you will make the payments in the mean time. Granted I know the entire country was dealing with Shortage issues. After Purchasing 7 vehicles in the past and my parents and family members purchasing more than 20 from this dealership. Needless to say I left it. called John Thornton Chevy spoke with Bradley who was great. Was told "They have one on order not one red cent above sticker price , come put a deposit down financing 2 weeks before arrival and done. Got the Tahoe all is well. Steering wheel was a little off center noticed 2 days later. Called Bradley let him know we would be using Southtowne for service being that it was closer said they will take care of it with the first service under warranty. Oil light comes on around 7000-7200 miles, call Southtowne to schedule. Its a week out no problem bring it in for service and to have steering wheel checked. "Sorry GM won't cover it passed 7500 miles, you have 7551 miles. Won't let them touch my truck ever. called John Thornton, come on in sir we will take care of it for you no problem. Enough Said never again Southtowne. Preston Smith = NO Stars but had to pick one to use the rating system. More

Great service as usual from Larry Rooker and the service team at Southtowne. I've been using Southtowne for years, both in sales and service. They haven't disappointed me yet. team at Southtowne. I've been using Southtowne for years, both in sales and service. They haven't disappointed me yet. More

They made the car buying experience easy. Everyone was very nice and helpful. I would highly recommend Southtowne Motors to anyone I know looking for a car. Everyone was very nice and helpful. I would highly recommend Southtowne Motors to anyone I know looking for a car. More

Great people, great service. Preston Smith always affords me the best service. Great company to do business with. Preston Smith always affords me the best service. Great company to do business with. More

My service rep Larry Rooker is the most wonderful man to work with. Keeps me informed all the time and just a joy to work with work with. Keeps me informed all the time and just a joy to work with More

My "Service Provider" William Warren, always professional as well as personable ! provides constant update of status of service ! provides recommendations for future service in order maintain My Cadillac is as well as personable ! provides constant update of status of service ! provides recommendations for future service in order maintain My Cadillac is operating efficiency ! would NOT consider any other dealership ! More

The service was friendly, quick, informational, and experienced. All the area was clean with good coffee. experienced. All the area was clean with good coffee. More

Everyone always been so pleasant and kind explain all details that I need to know about my vehicle and what to expect overall customer .service is always excellent details that I need to know about my vehicle and what to expect overall customer .service is always excellent More

William Warren is the best, always a dream to work with, always professional and informative always professional and informative More