Mark Lentz

I am posting this review in hopes that Bill Hall (Executive General Manager), Mark Lentz (General Sales Manager), and David Huff (Fixed Operations Director) will contact me regarding a very disappoi (Executive General Manager), Mark Lentz (General Sales Manager), and David Huff (Fixed Operations Director) will contact me regarding a very disappointing experience I recently had with Southtowne Auto Group in Newnan, Georgia. I negotiated the purchase of a 2026 GMC Acadia with your dealership. During the process, I was prepared to walk away because the numbers changed after I decided not to trade my vehicle. After further discussions, management became involved, revised the numbers, and we reached an agreement that worked for everyone. I specifically offered to leave a deposit to secure the vehicle. Your dealership chose not to collect one. A buyer’s order was prepared and provided to me, and I immediately submitted it to my bank. My lender began processing the loan and preparing funding based on the agreed-upon deal. The following morning, after all of this had already been completed, I received a text message stating that the vehicle had been sold to someone else. I find this extremely frustrating and difficult to understand. I acted in good faith throughout the entire process, provided everything requested, offered a deposit, and began securing financing based on the agreement we reached. What makes this even more disappointing is that I specifically told the dealership that I did not want any games or surprises during this transaction. I was assured we had a deal and moved forward accordingly. Bill Hall, Mark Lentz, and David Huff, I respectfully ask that you review this situation and contact me directly. I would appreciate an explanation as to how a customer can agree to terms, receive a buyer’s order, begin the financing process, and then be told the vehicle was sold. I was genuinely excited about purchasing this vehicle and traveling from Florida to Georgia to complete the transaction. Instead, I have been left frustrated and disappointed by how this situation was handled. I hope someone from leadership will reach out so this matter can be addressed appropriately. More

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Too long of a story to tell but trustworthy and integrity comes to mind first in describing this dealership. comes to mind first in describing this dealership. More

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Don't deal with Mark Lentz what a bad experience I have an extended warranty and Lentz was over the top extremely rude would not let me talk, not even a sentence could I speak! Someone I would not even ra an extended warranty and Lentz was over the top extremely rude would not let me talk, not even a sentence could I speak! Someone I would not even rate a #1 as the lowest rating. If there was a zero I'd be hesitant to give that! Tried to speak to manager above Lentz and no return call. I bought 2 new Chevrolet trucks both had major issues. Motor job on the 1st truck. a motor and transmission on the 2nd truck noticed at 38000 miles, now my truck needs another repair! I have receipts showing I paid for the warranty and the warranty company's reply is Southtowne opened the warranty and the same day closed , so where is the cash money I paid them????? Theifs! The person that was loaning the vehicles is just as rude and honestly I would never do business again with CHEVY!!!!!!!! The worst experience ever!!!!! I also traded in two vehicles one which I was told I'd get $6500.00 for and looking at my paperwork totally my fault on that part but they did not give the amount they said they were. So sad to have people in these positions. I'd love to speak to the owner of this dealership! Please stay away from this dealership!!!! Knowing there was a class action suit 38000 people settled because of the issues these trucks have GM has never sent anything to inform customers of this dangerous problem the trucks have. More

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After a frustrating experience with the Service Department, I worked with Chad Taylor and Mark Wentz to resolve the matter. Both worked hard to make the situation right and I greatly appreciate the Department, I worked with Chad Taylor and Mark Wentz to resolve the matter. Both worked hard to make the situation right and I greatly appreciate their time and effort. More

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Great customer service and knowledgeable staff helped me get the right vehicle. Everything was explained fully. get the right vehicle. Everything was explained fully. More

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This dealership is operating in direct conflict of their dealer agreement: "First, I want to remind you that GM dealers are obligated to ethically and lawfully sell GM Products, as stated in Article 5 o dealer agreement: "First, I want to remind you that GM dealers are obligated to ethically and lawfully sell GM Products, as stated in Article 5 of the Dealer Sales and Service Agreement: “Dealer agrees to effectively, ethically and lawfully sell and promote the purchase, lease and use of Products by consumers…” “Dealer agrees to advertise and conduct promotional activities that are lawful and enhance the reputation of Dealer, General Motors and its Products. Dealer will not advertise or conduct promotional activities in a misleading or unethical manner, or that is harmful to the reputation of Dealer, General Motors, or its Products.” Providing customers misinformation about additional sums being necessary for a customer to keep a reservation, is just one example of a tactic that reflects poorly on all of us. Secondly, we have been advised that brokers are promoting new GM vehicle allocation. While the majority of GM Dealers do not support such behavior, a small number of Dealers still continue to work with brokers despite the following reminders that this is a direct breach of the GM DSSA: Bulletin #20-06 “Transactional Integrity and GM Export Policy” dated July 1, 2020, and Bulletin #21-17 “Sale for Resale or Export” dated November 22, 2021. As stated in Article 5 of the Dealer Sales and Service Agreement: “Dealer agrees that it will not sell new Motor Vehicles for resale” and “Dealer is not authorized . . . to . . . sell Motor Vehicles to persons or parties (or their agents) engaged in the business of reselling, brokering (including but not limited to buying services) or wholesaling of Motor Vehicles.” GM will be forced to take action if it learns of any unethical sales practices or brokering activities that undermine the integrity that customers expect from the Chevrolet, Buick, GMC, and Cadillac brands. For the small minority of bad actors that are engaging in the conduct identified above, this letter serves as notice that GM reserves the right to redirect your vehicle allocation or take other recourse prescribed by the Dealer Sales and Service Agreement. Market Adjustments of $10K are being added to all large SUVs and you cannot criticize anyone at the dealership. If so, they'll try their best to blacklist you with area dealerships. Please, buy a GM, but there are dealers at and under MSRP. Keep looking! More

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This is the 5th vehicle we’ve purchased from this dealership. Pleasant low pressure buying experience and good service after the purchase. I would send others to this dealership dealership. Pleasant low pressure buying experience and good service after the purchase. I would send others to this dealership More

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SouthTowne Motors helped me find the right car at the right price! Andrew Martin is such a great carsalesman! He's honest and super helpful! right price! Andrew Martin is such a great carsalesman! He's honest and super helpful! More

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Excellent team top notch!! New vehicle had electrical issue with air bag I took to local dealer and had bad experience. Decided to take car back to where I made purchase and from that point 100% satisfac issue with air bag I took to local dealer and had bad experience. Decided to take car back to where I made purchase and from that point 100% satisfaction. More

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I'm picky at buying new vehicles for the best possible price and expect nothing less than top quality service. Southtowne Motors has earned my business by proving sales price and service quality that's se price and expect nothing less than top quality service. Southtowne Motors has earned my business by proving sales price and service quality that's second to none. In my opinion, the entire Southtowne team goal is to be the best automotive dealer and they are. More

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