Southtowne Chevrolet Cadillac Buick GMC

I was forced to take my vehicle in for service due the smell of gasoline coming inside my vehicle. Preston Smith was my Service Advisor and advised me that the shop needed to keep my vehicle for a few mor smell of gasoline coming inside my vehicle. Preston Smith was my Service Advisor and advised me that the shop needed to keep my vehicle for a few more days to repair it. It was discovered that I had a fuel injection leak and Preston kept me informed via email and phone about the work that had to be performed. My family will forever be grateful for the diligence Preston and the Southtowne Family exerted to make sure this issue was fixed. We no longer smell gasoline inside our vehicle and it has been three days of me driving the vehicle, and I have not had to use my asthma inhaler because of the smell of gasoline. I also wish to THANK William who released my vehicle to me while Preston was at lunch. His humor is infectious and he knew exactly where to go to retrieve my paperwork during Preston's absence. I loved seeing this company run like a well oiled machine. Again, I wish to say THANK YOU for fixing my vehicle. Your professionalism is immeasurable. More

I can't say enough how Van in service takes care of his customers. GM sold me a warranty package and said I could use it any any GM dealership however I'm finding out this is not true and after scheduling customers. GM sold me a warranty package and said I could use it any any GM dealership however I'm finding out this is not true and after scheduling an appointment, showing up, waiting a little while for them to make calls, I was told I would have to pay so I left. I called Van at Southtowne, asked when I could get an appointment, explained what had happened, and he said come on in and he worked me into the schedule. Can't get any better than that! More

Great salesman and quick process. Very knowledgeable and answered all our questions. I think we got a fair deal. answered all our questions. I think we got a fair deal. More

The entire staff made my purchase simple, straightforward and all staff had a great respect for my time in the process. Sarah Lovell was my sales rep and used the one most important sales skill possible: she and all staff had a great respect for my time in the process. Sarah Lovell was my sales rep and used the one most important sales skill possible: she listened. THANK YOU, SARAH! Sarah took my data and desires and helped process a purchase without the hassle or a pushy feel. She steered and directed the process. The experience was wonderful. Southtowne has earned my business and cemented my loyalty. More

Larry Rooker does a great job for your dealership. His courtesy is outstanding. He does what he says he will do. courtesy is outstanding. He does what he says he will do. More

Great dealership with great service! Paul Hardegree always goes out of his way to make sure we have great service that we’re satisfied with! always goes out of his way to make sure we have great service that we’re satisfied with! More

Initially, everything went well. I called the dealorship to see if a vehicle was available as I was driving several hours and didn't want to arrive and find it was sold or not on the lot. Staff verified it to see if a vehicle was available as I was driving several hours and didn't want to arrive and find it was sold or not on the lot. Staff verified it was available and held it until I could get to the lot. Communication/directions were great. Once we started the process to purchase, things changed. Since we were not trading a vehicle, the advertised price increased $1000. I refused to pay it and we came to an agreement. The day after purchase, I discovered that the vehicle was not what was advertised. It was listed as a SR5 Premium. While it had some features of a SR5 Premium, it was not, as verified when I was able to look up the VIN on Toyota. Some of the options listed were not present. When I called the dealorship back to complain that the vehicle was not the advertised model and was not the deal it was purported to be due to the difference in cost/resale value, I was told there was nothing they could do. The response was to read the small print at the bottom of the window sticker that states they are not responsible for differences between what they list and the actual vehicle. Ultimately, I understand this falls on the buyer but I would not have even driven to see this vehicle had I known it was not the desired model. Unfortunately, Toyota does not have badging to identify the different trim/option levels (SR5 vs Premium). I still feel that this was a bait/switch and caution anybody doing business with SouthTowne to verify every little detail or better yet, look elsewhere. More

Charles the sales person was very easy to work with. Very helpful and courteous.5 stars! Very helpful and courteous.5 stars! More