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Southlake Nissan - Service Center

Merrillville, IN

4.7
1,114 Reviews
Call Service Center (219) 947-1600

1,114 Reviews of Southlake Nissan - Service Center

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July 16, 2024

Kudos to Randy Kawanna, Brian Jensen, and the Nissan service department. Since 1992, all my vehicles have been serviced by Nissan. Brian Jensen greeted me as I entered the garage. He went over the se More

by mistyblue92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Ewen
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Jul 16, 2024 -

Southlake Nissan responded

Thank you for your loyalty since 1992 and for sharing your positive experiences with us! We're thrilled to hear that Randy Kawanna, Brian Jensen, and our service department have consistently provided excellent customer service. Your recommendation means a lot to us. If you need any further assistance, please don't hesitate to reach out.

July 11, 2024

Great service Randy is the best kind I drive almost 4 hrs for your service More

by debralaycock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 26, 2024 -

Southlake Nissan responded

Hi, thank you for the positive review. We are happy to hear you always have a great experience with Randy and our service team here at Southlake. Driving 4 hours just for Randy's service means a lot to us! Thank you for being such a loyal customer to us. If you ever need anything in the future, please don't hesitate to reach out! Have a wonderful day!

July 11, 2024

Very happy with the work nissan mechanics completed on my vehicle. Justin was a good employee to work with More

by mg528t
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Savage
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Jul 26, 2024 -

Southlake Nissan responded

Thank you for your positive feedback! We're glad to hear you're happy with the work our Nissan mechanics completed on your vehicle and that Justin was great to work with. Thank you for choosing Southlake Nissan. We look forward to serving you again! Best regards, The Southlake Nissan Team

July 11, 2024

I brought my car in last minute for an oil change and tire rotation, and they were able to accommodate me without any issues. They had it for 2 hours and washed it when they were finished. More

by pdnidoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 16, 2024 -

Southlake Nissan responded

Thank you for sharing your experience! We're glad to hear that we were able to accommodate your last-minute oil change and tire rotation without any issues. It's great to know that you appreciated the quick service and car wash. If you need any further assistance, please don't hesitate to reach out.

July 07, 2024

My car is still making the same noise that it was when I took it in. Call no responds. Text no responds More

by Payne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Jensen
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 08, 2024 -

Southlake Nissan responded

Hi Payne, we are sorry to hear about your recent visit with us here at Southlake. If you tried to call us yesterday the 7th, we are closed on Sundays. But, if you could please call Randy at (219) 947-1600. We would like to turn your experience around and make things right! Thank you and have a great day!

July 04, 2024

I love this dealership because of the care and concern about the needs of the car and me. More

by lmjones2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 10, 2024 -

Southlake Nissan responded

Thank you for your wonderful review! We're delighted to hear that our care and concern for both you and your car have made a positive impression. Your satisfaction is our top priority, and we look forward to continuing to serve you!

July 01, 2024

Thanks dir all your help. U aee you aoob wish toy had a fast oil service More

by freemanbrenda233
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Barrett
4.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 10, 2024 -

Southlake Nissan responded

Hi, thank you for the positive feedback! Have a great day!

June 30, 2024

I love this dealership the guys are all awesome i have coming to this dealership since 1998 and never have had a problem I would recommend the dealership to anyone More

by mgsuits
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Broughton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dakota Pineda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenna Volikas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Micheal Arizmendi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Audrey Love, Marla Bourgeois
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Jul 10, 2024 -

Southlake Nissan responded

Thank you so much for your loyalty and recommendation! We're thrilled to hear that you've been part of our dealership family since 1998 and have always had a positive experience. We appreciate your trust and look forward to continuing to provide you with excellent service for many years to come.

June 27, 2024

my experience was excellent. the person in charge of providing me service was very knowledgeable and polite. More

by ebenson1991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken ONeal
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 01, 2024 -

Southlake Nissan responded

Thank you for your feedback! We're thrilled to hear that your experience was excellent and that our service provider was knowledgeable and polite. We aim to provide top-notch service, and we appreciate your kind words. If you have any more feedback or if there's anything else we can assist you with, please let us know!

June 21, 2024

I was in and out! Everything they explained to me went according to what they said would happen! More

by Cesar.garcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 24, 2024 -

Southlake Nissan responded

Thank you for your feedback! We're delighted to hear that your experience with us was efficient and transparent. Providing clear explanations and delivering as promised are top priorities for us. We appreciate your business and hope to see you again in the future!

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