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Southlake Nissan - Service Center

Merrillville, IN

4.7
1,113 Reviews

1,113 Reviews of Southlake Nissan - Service Center

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August 11, 2024

Service department, Justin, listened to my concerns about my new SUV that I was experiencing. He actually told me I was correct and finally detected the problem. He followed up and communicated with me about More

by Dawn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Broughton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin
Aug 14, 2024 -

Southlake Nissan responded

Thank you for sharing your experience! We're glad to hear that Justin listened to your concerns and was able to detect the problem with your new SUV. It's great that he kept you informed throughout the process. We appreciate your trust in us, and we're here if you need anything else. Thanks again, and have a great day!

August 10, 2024

Good customer service. Oil change was done in timely manner. Waiting on parts and call for appointment recall. More

by nathaniel.f.comer
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2024 -

Southlake Nissan responded

Thank you for your feedback! We're glad to hear that your oil change was completed promptly and that you're satisfied with our customer service. We'll be in touch soon to schedule your appointment for the recall once the parts arrive. We appreciate your patience! Have a great day!

August 09, 2024

I enjoy coming to your center even though I purchased my car someplace else. I prefer your center friendly kind always a smile. More

by Billie.12244
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2024 -

Southlake Nissan responded

Thank you so much for your kind words! We're delighted to hear that you enjoy visiting our center, even though you purchased your car elsewhere. Our team always strives to create a welcoming and friendly atmosphere, and it's wonderful to know that our smiles and service make a difference. We truly appreciate your trust and loyalty, and we're always here to help with anything you need. Looking forward to seeing you again soon!

August 05, 2024

Nicholas is knowledgeable courteous and friendly. He always looks out for me. I always wait on my car and he makes sure they get my car in and out quickly. More

by dianea4204
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2024 -

Southlake Nissan responded

Thank you for your kind words! We're glad to hear that Nicholas takes such great care of you and ensures your car is serviced quickly. It's wonderful to know you appreciate his knowledge, courtesy, and friendliness. We'll be sure to pass along your compliments to him, and we look forward to continuing to provide you with excellent service!

August 03, 2024

Friendly, thorough, cost effective and efficient are four words I would use to describe my experience at Southlake Nissan. More

by fosterreena06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2024 -

Southlake Nissan responded

Thank you for your thoughtful review! We're thrilled that your experience at Southlake Nissan was friendly, thorough, cost-effective, and efficient. Your satisfaction is our top priority, and we're glad we could meet your expectations. We look forward to serving you again in the future!

July 30, 2024

Excellent service as always. Thank you to Randy and his team! Very professional and knowledgeable More

by greerann.sims
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2024 -

Southlake Nissan responded

Thank you for your kind words! We're delighted to hear that you received excellent service from Randy and his team. Their professionalism and knowledge are truly appreciated. If you need anything else, don't hesitate to reach out. We're here to help!

July 25, 2024

Every time I have a appointment the workers are very pleasant the building is nice and clean. More

by ttmj14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2024 -

Southlake Nissan responded

Thank you for your kind words! We're pleased to hear that you consistently have pleasant experiences during your appointments and appreciate our clean facility. Thank you for choosing Southlake Nissan. We look forward to serving you again!

July 24, 2024

We love Southlake Nissan Service. They are the best. They make us feel like family. More

by Jak71569Jak71569
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2024 -

Southlake Nissan responded

Hi, thank you for the positive review. We are happy to hear our Service Department always treats you right. If you ever need anything in the future, please don't hesitate to reach out. Welcome to the Southlake Family, and have a wonderful day!

July 22, 2024

I like this dealership they were able to get me a great deal on my new car More

by haroldjohnson403
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Chip
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keeten Rippy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken ONeal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Gatton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dixie Pineda
Jul 26, 2024 -

Southlake Nissan responded

Hi Harold, thank you for the positive review. We are happy to hear you had a great experience with us here at Southlake. Have a wonderful day!

July 16, 2024

Kudos to Randy Kawanna, Brian Jensen, and the Nissan service department. Since 1992, all my vehicles have been serviced by Nissan. Brian Jensen greeted me as I entered the garage. He went over the se More

by mistyblue92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Ewen
Jul 16, 2024 -

Southlake Nissan responded

Thank you for your loyalty since 1992 and for sharing your positive experiences with us! We're thrilled to hear that Randy Kawanna, Brian Jensen, and our service department have consistently provided excellent customer service. Your recommendation means a lot to us. If you need any further assistance, please don't hesitate to reach out.

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