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Southlake Nissan - Service Center

Merrillville, IN

4.7
1,113 Reviews
Call Service Center (219) 947-1600

1,113 Reviews of Southlake Nissan - Service Center

Sort by
September 11, 2024

They were great and professional. This was a first time buyer and everything was handled great. More

by pisabela01
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 13, 2024 -

Southlake Nissan responded

Thank you for sharing your experience! We're thrilled to hear that everything was handled professionally and that your first-time buying experience went smoothly. If you ever need any further assistance, we're here to help! Enjoy your new vehicle!

September 06, 2024

First of all, you are treated as a person as soon as you walk in the door, there’s me I help you. What can I do for you? May I have your name it has a Warmouth to it. The reception is great. The employees d More

by Billie.12244
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 09, 2024 -

Southlake Nissan responded

Thank you for your thoughtful feedback! We're so glad to hear that you felt warmly welcomed from the moment you walked in the door and appreciated the genuine care and professionalism of our team. It’s wonderful to know that the comfortable atmosphere and exceptional service make your visits enjoyable. We look forward to continuing to provide this level of service for you!

September 05, 2024

Super Awesome staff. Quick service. Super clean waiting area. Love coming here for my vehicle More

by Niarich97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 05, 2024 -

Southlake Nissan responded

Thank you for the great feedback! We're thrilled to hear that you love visiting us for your vehicle needs and appreciate our awesome staff, quick service, and clean waiting area. We look forward to welcoming you back next time!

September 04, 2024

Good customer service and and good attention what I was needing for my repairs Carlos understood what I was needing for and I am very happy to handle the handle. My problem professional and. And good servi More

by jorgejuarez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 05, 2024 -

Southlake Nissan responded

Thank you for your feedback! We're happy to hear that Carlos provided excellent customer service and gave great attention to your repair needs. It's wonderful to know that he understood exactly what you needed and handled everything professionally. We appreciate your trust in us and look forward to assisting you again!

August 29, 2024

No loaner cars for major service when other dealers give cars for any service done More

by angelloverrlori1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2024 -

Southlake Nissan responded

Hi Angel, we are sorry to hear about your recent experience with us here at Southlake. If you could please call Randy at (219) 947-1600. We would to speak more on this! Thank you!

August 22, 2024

Great service very informative also want to say Juan is a great mechanic have a great day More

by sjjokic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Barrett
4.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 27, 2024 -

Southlake Nissan responded

Thank you for your feedback! We're glad you received great service and found the information helpful. We’ll be sure to pass along your kind words to Juan—he’ll be thrilled to hear it. Have a great day, and we look forward to assisting you again!

August 22, 2024

They need to listen what the customer wants and not but in to a conversation More

by anthonylewin225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Randy Kawanna
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Barrett
3.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2024 -

Southlake Nissan responded

Hi Anthony, we appreciate your feedback. We will pass this back to our Service Manager. If you need anything in the future, please don't hesitate to reach out!

August 21, 2024

They are very efficient in their appointments in running on time and completing the work in the time they said it would be done. It’s always done properly and the service staff Is professional and friendly More

by pdnidoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 27, 2024 -

Southlake Nissan responded

Thank you for your wonderful feedback! We're pleased to hear that our team is efficient and that your appointments run on time. It's great to know that the work is always completed as promised and done properly. We appreciate your recommendation and are here to continue providing professional and friendly service for both sales and maintenance. Looking forward to serving you again!

August 21, 2024

Clean facility. Honest people. The service department makes sure that you leave happy as fast as they can. More

by nickham2264
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 28, 2024 -

Southlake Nissan responded

Hi Nick, thank you for the positive review. It's great to hear that you're happy with the service and the clean, honest environment. If you ever need anything else, feel free to reach out!

August 18, 2024

I am very pleased with the service manager and department, wish everyone worked like Roger More

by rathburnjerry4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 20, 2024 -

Southlake Nissan responded

Thank you for your feedback! We're delighted to hear that you were very pleased with the service manager and department. We'll make sure to pass along your compliments. If you need any further assistance, feel free to reach out!

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