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Southlake Nissan - Service Center

Merrillville, IN

4.7
1,113 Reviews
Call Service Center (219) 947-1600

1,113 Reviews of Southlake Nissan - Service Center

Sort by
October 01, 2024

Did right by us the the second time we came to get work done on window More

by lilbill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2024 -

Southlake Nissan responded

Thank you for giving us another opportunity to assist you! We're glad we could make things right on your second visit and provide the service your vehicle needed. If you need anything else, don't hesitate to reach out!

September 29, 2024

Very concise service. Good communication. They usually finish your car in a timely fashion as well More

by tweedle8286
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Chip
1.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Kawanna
2.0
This rating includes all reviews, with more weight given to recent reviews.
Keeten Rippy
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Barrett
4.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
3.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Gatton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Powroznik
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dixie Pineda, William Lancaster
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Oct 01, 2024 -

Southlake Nissan responded

Thank you for your feedback! We're glad to hear you had a positive experience with our concise service and timely communication. We strive to get your car back to you as quickly as possible. We look forward to serving you again!

September 29, 2024

Overall decent visit. However, my horn no longer beeps when I lock the car. Then add in the factor once my new tires got rotated on my car. It did not ride as smooth as it More

by HCShowtime19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2024 -

Southlake Nissan responded

Thank you for sharing your experience. We're sorry to hear about the issues with your horn and the smoothness of your ride after the tire rotation. Please feel free to bring your vehicle back in, and we’ll be happy to take a closer look to ensure everything is working perfectly. Your satisfaction is important to us!

September 29, 2024

Good service call done quickly. They wash the car for you and take good care of all the required maintenance. I was able to set up an appointment when I wanted and waited in the w More

by mikewilk46360
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2024 -

Southlake Nissan responded

Thank you for the great review! We're happy to hear that your service was done quickly and that you enjoyed the complimentary car wash. It's great that you could schedule an appointment at your convenience. We look forward to seeing you again!

September 28, 2024

They was very courteous and polite and compassionate . And very concerned . And like how they sale representers More

by marthablakeney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2024 -

Southlake Nissan responded

Thank you for your feedback! We're glad to hear that our team was courteous, polite, compassionate, and attentive during your visit. We appreciate your kind words and look forward to assisting you again!

September 26, 2024

I take my car to Southlake Nissan for any service. Nick has always treated me with kindness. I trust his judgment completely. More

by stell9737
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2024 -

Southlake Nissan responded

Thank you for your loyalty to Southlake Nissan! We're glad to hear that Nick has consistently provided you with kind and trustworthy service. We appreciate your trust and look forward to continuing to serve you!

September 24, 2024

Always a pleasure to service my vehicle at Southlake Nissan. Reps are always professional and courteous. More

by ROBINJMAAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Powroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 24, 2024 -

Southlake Nissan responded

Thank you for your kind words! We're glad to hear that it's always a pleasure for you to service your vehicle at Southlake Nissan. Our team takes pride in being professional and courteous, and we look forward to serving you again in the future!

September 21, 2024

Love the service. From beginning to end just a great experience. Knowledgeable about the cars More

by juliachastine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 23, 2024 -

Southlake Nissan responded

Thank you for your kind words! We're thrilled to hear that you had a great experience from start to finish and found the team knowledgeable about the cars. If you ever need anything else, don't hesitate to reach out. We appreciate your feedback!

September 17, 2024

Excellent customer service great overall experience at this dealership the whole staff gets a five star rating. More

by lanehaines
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Chip
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keeten Rippy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken ONeal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Gatton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dakota excellent seller , Dixie Pineda, Brian Ogle
Report | Print
Sep 23, 2024 -

Southlake Nissan responded

Thank you so much for your amazing feedback! We're thrilled to hear that you had an excellent experience and that the whole staff earned a five-star rating. Your kind words mean a lot to us. If you need anything else, we’re always here to help!

September 16, 2024

Alway get great service when bring in my vehicle. The staff is great, they keep you up dated of the service the are providing. More

by laquenna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 23, 2024 -

Southlake Nissan responded

It’s fantastic to hear that you consistently receive great service for your vehicle! Keeping you updated on the service is so important, and we're glad the staff is doing an excellent job. If you ever need anything else, feel free to reach out. Thanks for sharing your experience!

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