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Southlake Nissan - Service Center

Merrillville, IN

4.7
1,114 Reviews
Call Service Center (219) 947-1600

1,114 Reviews of Southlake Nissan - Service Center

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March 15, 2024

I like the dealership every one is nice and very kind and helpful do what they can to help you. More

by frimogene6
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Barrett
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Mar 20, 2024 -

Southlake Nissan responded

Thank you for your positive feedback! We're glad to hear that you had a pleasant experience at the dealership and that our team was able to assist you. If you have any further comments or need any assistance in the future, please don't hesitate to let us know. Have a great day!

March 14, 2024

Always a pleasure to work with Randy. Very respectful individual!! No issues to report, only had maintenance work done. It was done in a timely manner. More

by foreveryoung5846
Recommend Dealer
Yes
Employees Worked With
Yes
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Mar 20, 2024 -

Southlake Nissan responded

Thank you for your feedback! We're glad to hear that Randy provided you with excellent service and that your maintenance work was completed in a timely manner. We look forward to serving you again in the future! Have a great day!

March 11, 2024

Had a service done. Was fast spot on, up front Super nice, clean shop and waiting area More

by wrench
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathan Holliday, Nathan Holliday
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Mar 20, 2024 -

Southlake Nissan responded

Thank you for sharing your feedback! We're delighted to hear that you had a positive experience with our service. We aim to provide fast and efficient service while maintaining a clean and comfortable environment for our customers. We appreciate your kind words and look forward to assisting you again in the future! Have a great day!

March 07, 2024

It was great and Nate was great and helpful Nate did his best to help me. And I appreciate his help More

by Tonia Hayes
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Barrett
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Mar 08, 2024 -

Southlake Nissan responded

Thank you for your feedback! We're pleased to hear that you had a great experience and that Nate provided you with helpful service. Customer satisfaction is our top priority, and we're glad to know that Nate went above and beyond to assist you. We appreciate your kind words and your business. If you have any further needs or questions, feel free to reach out. Have a great day.

March 07, 2024

Nick provided excellent service! He was thorough in his explanations, and was very friendly and professional. More

by Jess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 08, 2024 -

Southlake Nissan responded

Thank you for your feedback! We're thrilled to hear that Nick provided you with excellent service. Thorough explanations, friendliness, and professionalism are key values we strive to uphold. Thank you and have a great day.

March 05, 2024

I'm regretting buying a Ford from here for a few reasons. So 1st off the promises made aren't living up to anything. It's a bunch of run around most of the time. Then nobody really cares for this vehicle due More

by Jason_coffman78
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Nicholas Barrett
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Barrett
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Mar 06, 2024 -

Southlake Nissan responded

Hi Jason, We're sorry to hear about your experience. Your feedback is important to us, and we apologize for any inconvenience caused. From looking at your purchase, the Ford is covered under the Manufactured Factory Warranty. That warranty is valid at any of your local Ford Dealerships. We are sorry for the frustration. If you have any more questions or concerns, please contact Randy Kawanna our Nissan Service Manager at (219) 947-1600 EXT: 1169. Thank you and have a great day!

March 04, 2024

Don't like arguing and expect better service Randy was very rude Airbag light stayed on after checking the airbag recall More

by jkrupins
Recommend Dealer
No
Employees Worked With
Carlos Maldonado
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Maldonado
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March 04, 2024

Overall my experience was great. From the interaction with the person who checked me in. To the mechanic who worked on my vehicle. I appreciate all of them. Thank you! More

by quiche14
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Barrett
Report | Print
Jul 05, 2024 -

Southlake Nissan responded

Thank you for your feedback! We're delighted to hear that your overall experience was great, from check-in to the mechanic who worked on your vehicle. We appreciate your kind words and thank you for choosing us.

March 01, 2024

Very good service I had no problem with the service they were very professional and courtesy More

by gogirlnow51
Recommend Dealer
Yes
Employees Worked With
Nathan Holliday, Nathan Holliday
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Jul 19, 2024 -

Southlake Nissan responded

Thank you for your review! We're glad to hear that you received very good service and found our team to be professional and courteous. Thank you for choosing Southlake Kia. We look forward to serving you again!

February 21, 2024

Brian Jensen really nice guy. He got everything fixed with my vehicle with no issues. More

by breann.mulloy
Recommend Dealer
Yes
Employees Worked With
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Jensen
Report | Print
Jul 05, 2024 -

Southlake Nissan responded

Thank you for your feedback! We're glad to hear that Brian Jensen provided excellent service and got everything fixed with your vehicle smoothly. We appreciate your kind words and look forward to serving you again in the future.

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