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Southlake Nissan - Service Center

Merrillville, IN

4.6
1,150 Reviews

1,150 Reviews of Southlake Nissan - Service Center

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April 02, 2025

I feel comfortable with my Amarada, an Nissan is very professional! If you want to be with a company that have many different options on buy a reliable car, truck, or SUV. Go to Southlake Nissan! You'll More

by jonesterrence941
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Deleon
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 23, 2025

Great service and great people In and out of the service area quickly. Thank you for being a great place to bring our car More

by shelleydulin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Deleon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Southlake Nissan responded

Thank you for your kind words! We're glad to hear you had a quick and smooth experience in our service area. We appreciate your trust and look forward to serving you again!

March 17, 2025

Nick is the best,! Always my number one go to guy! Highly recommend him for anyone! More

by Robert Breitbarth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 16, 2025

Friendly service. They do not pressure you into getting extra services. Accurate estimated wait times. More

by jridgley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

Southlake Nissan responded

Thank you for your feedback! We're glad you had a positive experience with our friendly and transparent service. We appreciate your support and look forward to assisting you again!

March 14, 2025

I always feel welcomed. Randy and the guys always take good care of me. I would definitely recommend this dealership!! More

by Darker6
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Barrett
Mar 17, 2025 -

Southlake Nissan responded

Thank you for the 5-stars. We are thrilled that you always feel welcomed. Have a wonderful day!

March 14, 2025

as always, the service department is prompt in addressing my car's needs, and calling attention to upcoming concerns. More

by journeyjoy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Kawanna
Mar 14, 2025 -

Southlake Nissan responded

Thank you for your continued trust in our service department! We’re always here to keep your car running smoothly and ensure you’re informed about any upcoming needs. See you next time!

March 14, 2025

Service people always friendly and very helpful. They seem to be knowledgeable about caring for our cars. More

by kathpc2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Kawanna
Mar 17, 2025 -

Southlake Nissan responded

Thank you for your kind words! We're glad to hear that our service team has been friendly, helpful, and knowledgeable in taking care of your vehicle. We appreciate your trust and look forward to serving you again!

March 13, 2025

Service Dept. Is FANTASTIC!! Randy, Brian and the rest of the dept. are great. Very Knowledgeable, profession, kind, And courteous. More

by badanish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Kawanna
Mar 14, 2025 -

Southlake Nissan responded

Thank you for your kind words! We're thrilled to hear that Brian, and the rest of our service team provided you with a fantastic experience. We truly appreciate your support and look forward to assisting you again in the future!

March 13, 2025

I purchased my vehicle brand new and I’ve had to return it for several different issues in less than 3 years. The latest issue was with the brakes. The service department claim there was nothing wrong with More

by drekel9311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Jensen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2025 -

Southlake Nissan responded

We’re sorry to hear about your experience and understand how frustrating this must be. We want to make things right for you. Please give Tony, our Nissan Service Manager, a call at (219) 947-1600 so we can address these concerns directly and find a resolution. We appreciate your feedback and the opportunity to improve your experience.

Mar 14, 2025 -

Southlake Nissan responded

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March 10, 2025

No high pressure sales. Just answered all my questions. I felt the salesman was friendly and professional. More

by patpurevich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Branden Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Kawanna
Mar 12, 2025 -

Southlake Nissan responded

Thank you for your kind words! We're glad to hear that you had a pressure-free experience and that our team was able to answer all your questions. Friendly and professional service is what we strive for. Enjoy your new vehicle!

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