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Southlake Nissan - Service Center

Merrillville, IN

4.7
1,111 Reviews

1,111 Reviews of Southlake Nissan - Service Center

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November 20, 2024

When you come into this dealership, you are greeted by the staff and excellent care is given to your vehicle without any concerns of whether or not there will be things that were left off. I think that th More

by fdani66931
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Chip
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keeten Rippy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken ONeal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Gatton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Powroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe has been the best guy that I ever had a chance to communicate with since they was Dotson Nissan thanks, Joe
November 14, 2024

I’ve been dealing with Southlake Nissan for about 25 years now and all their product has been all right for me and I get topknot service and respect from those from the people. More

by kevin_dk@att.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2024 -

Southlake Nissan responded

Thank you for your loyalty over the past 25 years! We're thrilled to hear you've been happy with both our products and service. We truly value your trust and look forward to serving you for many more years!

November 13, 2024

Thank you Nick for the great service! Always get me in anytime I need and will be back! More

by Pepger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2024 -

Southlake Nissan responded

Thank you for the shout-out! We're so glad Nick could provide you with great service and accommodate your needs. We look forward to seeing you again!

November 13, 2024

Professional service representative who handled my car service promptly and efficiently. Will visit again with the dealer for further assistance. More

by aj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2024 -

Southlake Nissan responded

Thank you for your kind words! We're glad to hear your service experience was prompt and efficient. We look forward to assisting you again in the future!

November 13, 2024

Nick is the best Service advisor to deal with here at SouthLake! As well as all of the other gentlemen, he is just my guy. At any time, no matter how busy he is, he accommodates all customers to the hig More

by Rrangel260
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2024 -

Southlake Nissan responded

Thank you for the fantastic feedback! We're thrilled to hear Nick and the team consistently provide top-notch service. We'll be sure to share your kind words with him! Have a great day!

November 08, 2024

Southlake Nissan is very friendly and easy to work with. They take excellent care of the customers. More

by Lainey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Broughton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan is the service department.
Nov 11, 2024 -

Southlake Nissan responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with Southlake Nissan. Our team strives to make every visit easy and enjoyable, and we're so glad that we were able to take great care of you. We look forward to serving you again in the future!

November 02, 2024

Always professional and looking out for their customers. Service department has always been top notch ! More

by mattandbrenda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Southlake Nissan responded

Thank you for the great feedback! We're proud to know that our service department consistently delivers a top-notch experience while keeping our customers' best interests in mind. We look forward to continuing to provide you with professional, reliable service. Thanks for being part of our family

November 01, 2024

I took my car in to get fixed and I told them it kept dying and it idles heavy when stopped at a light. They told me it was my battery and it would be $300 so I said ok and when I went to pick it up it w More

by kirawhitlock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Maldonado
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Southlake Nissan responded

Kira, we are extremely sorry to hear about this issue you have encountered during your most recent visit! We understand Randy has been in contact with you to try and pick up your car so you don't have to worry about missing work! If you could please reach out to Randy at (219) 947-1600. We would like to take care of this issue, and turn your experience around! Thank you!

October 31, 2024

I appreciate you being up front and forthcoming with quality information. I also appreciate you being trustworthy. More

by Jama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Jensen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2024 -

Southlake Nissan responded

Thank you for your feedback! We’re glad to hear that you found our team to be upfront and trustworthy while providing quality information. Your trust means a lot to us, and we look forward to continuing to serve you in the future!

October 30, 2024

Great experience every time I have to go in whether it's for an oil change or maintenance. More

by HenJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Broughton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2024 -

Southlake Nissan responded

Thank you for your kind words! We're thrilled to hear that every visit, whether for an oil change or maintenance, has been a great experience for you. We look forward to keeping your vehicle in top shape for many miles to come! 🚗😊

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