Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Southlake Nissan

Merrillville, IN

Overview
Reviews
4.7
1,860 Reviews
Call Dealership (219) 947-1600
View Awards

4201 E Lincoln Hwy

Merrillville, IN

46410

Directions

By Type

Showing 1,860 reviews

October 26, 2025

No problems! Professional, Friendly and Knowledgeable. My service was covered and I did not have to pay anything! More

by Divatammey
Recommend Dealer
Yes
Employees Worked With
Brian Jensen, Brian Jensen
Report | Print
Nov 03, 2025 -

Southlake Nissan responded

We’re glad to hear everything went smoothly and that our team provided professional, friendly, and knowledgeable service. Thank you for sharing your experience!

October 20, 2025

Very helpful, answered all of my questions that I had, went over and beyond on the delivery … More

by Krob6886
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew reel
Report | Print
Oct 23, 2025 -

Southlake Nissan responded

Thank you for the great feedback! We’re so glad our team went above and beyond to make sure all your questions were answered. Enjoy your new vehicle!

October 15, 2025

Very Satisfied And well pleased with the service I'm very satisfied Very very satisfied Satisfied More

by alice.lockette74
Recommend Dealer
Yes
Report | Print
Oct 23, 2025 -

Southlake Nissan responded

We love hearing that you’re so satisfied! Thank you for sharing your experience and for choosing us — we truly appreciate your support!

October 13, 2025

Simply the best , The best service manager Brian Jensen You guys have one of the Best Service Managers in the Region - Brian Jensen More

by sls1988
Recommend Dealer
Yes
Employees Worked With
#1
Report | Print
Oct 13, 2025 -

Southlake Nissan responded

Thank you for the amazing feedback! We couldn’t agree more — Brian is one of the best! We’re lucky to have him on our team and appreciate you taking the time to share your experience.

October 07, 2025

Staff is friendly and knowledgeable. Work is prompt and thorough. The only thing that’s keeping this from a 5 is the pricing is a bit much as well as an additional shop fee that’s tacked More

by B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
Report | Print
Oct 09, 2025 -

Southlake Nissan responded

Thank you for your feedback and kind words about our team and service! We’re glad to hear you were happy with the quality and efficiency of our work. We also appreciate your comments about pricing — feedback like yours helps us continue to improve. We hope to see you again!

October 05, 2025

Very friendly and helpful. The service rep helped me get something that was stuck between the seat and console. Also happy my car was washed. More

by Cookiek 2025
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Jensen
Report | Print
Oct 06, 2025 -

Southlake Nissan responded

We’re so glad our team could help out and that you left happy! Thanks for sharing your experience — and we’re glad you enjoyed the car wash too!

October 04, 2025

I was very angry at first my car has been in the shop a few times and it’s a 2003 rogue the first time they took care of the transmission for free. My master alarm went off. I took it in there. They were g More

by michael_hoffer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I forget the gentleman’s name, but he’s not on there
Report | Print
Oct 06, 2025 -

Southlake Nissan responded

We’re glad we could turn things around for you! Thank you for giving us the chance to help with your Rogue — we’re happy everything was taken care of, and we appreciate you trusting us with your vehicle.

September 30, 2025

Left grease all over my truck after an oil change and didn't even apologize. Slow and expensive More

by Jan B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Deleon
Report | Print
Sep 30, 2025 -

Jan B responded

Got the same reply back 3 or 4 weeks ago when I first complained and nothing. Tony did reach out today after this review and I am sorry offering a free car wash a month later is crappy

Oct 06, 2025 -

Southlake Nissan responded

Hi Jan, I understand your frustration, We have been talking about this for a while now. We understand the grease marks are not acceptable. What else would you like? As stated we cannot do anything about the paint, as Nissan will not cover it. That has nothing to do with us. We want nothing more than to work on your vehicle. We offered you a free detail not just a car wash. I personally wouldn't accept just a simple car wash either. We will detail the truck if that makes up for the grease marks. They will hand wash it, clean the wheels, clean all your windows inside and out, and completely detail the inside. It wont be just a quick hour long detail. If that will help make up for the grease marks ,thats what we will offer. Thank you and have a great day!

September 25, 2025

I really like the way they treated me, very gd service and very gd management. More

by clyde148
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cody
Report | Print
Sep 26, 2025 -

Southlake Nissan responded

We’re happy to hear you had such a positive experience! Great service and management are what we strive for—thank you for sharing your feedback.

September 22, 2025

Great place with great service recommend to anyone who like a calm and easy process More

by joshua.andrson755
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Anderson , Nicholas Barrett, Carlos Maldonado, Brian Jensen, Tony Deleon
Report | Print
Sep 23, 2025 -

Southlake Nissan responded

Thank you for sharing! We're glad you enjoyed a calm and easy process with us. We truly appreciate your recommendation!

1
...
3
4
5
...
186