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Southern Volkswagen Greenbrier - Service Center
Chesapeake, VA
1,320 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,320 Reviews of Southern Volkswagen Greenbrier - Service Center
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February 23, 2019
Great service! Service staff was friendly and professional. I dropped off my car and the wait time was minimal. I would not trust any other place with the service of Service staff was friendly and professional. I dropped off my car and the wait time was minimal. I would not trust any other place with the service of my vehicle. More
by MIKEYANDLULY
Verified CustomerEmployees Worked With
Wes, Reggie Myers, Vicky Andries
February 22, 2019
Professionalism Great team, friendly & professional. I would highly recommend this dealership, Southern Volkswagen Greenbrier. The staff is very attentive to all of t Great team, friendly & professional. I would highly recommend this dealership, Southern Volkswagen Greenbrier. The staff is very attentive to all of their customers in a very friendly way! More
by BRINKLEYYVONNE
Employees Worked With
Micheal Barnes, Farley Perkins, Cortez Gilliam
February 22, 2019
dead battery Came in with no appointment, they diagnosed the problem and repaired it quickly, out 11 am. Appreciated the quick turnaround, and a 10% coupon to boo Came in with no appointment, they diagnosed the problem and repaired it quickly, out 11 am. Appreciated the quick turnaround, and a 10% coupon to boot. More
by EKLEINTOP
Employees Worked With
Ryan in Service
February 21, 2019
Car Upkeep I enjoy having my 2012 CC worked on thru ur dealership because u pay attention to detail and if something needs to be address y'all keep me well infor I enjoy having my 2012 CC worked on thru ur dealership because u pay attention to detail and if something needs to be address y'all keep me well informed. More
by REESEDAWGMH
Employees Worked With
Tim Champion
February 21, 2019
Unnecessary service While the sales pitch wasn't 'heavy pressure', they "encouraged" me to sign up for the fuel system cleaning, something they described as normal and ro While the sales pitch wasn't 'heavy pressure', they "encouraged" me to sign up for the fuel system cleaning, something they described as normal and routine. This is not part of the VW service recommendation, but they alluded that it was pretty important. It was most likely a great way for them to make money. Southern did not include the Warranty and Maintenance booklet with the car when we purchased it from them, so I had to look up the VW service schedule. The factory 20k miles service includes: oil and filter change, cabin pollen filter change, and inspecting airbags, brake system, battery, rear windows, and possibly a tire rotation. They decided I didn't need the tire rotation, but charged $80 for the "Wynn's 3 part complete fuel system cleaning" and $39.99 for the Injector Flush kit. I'll be much MUCH more diligent in only getting the factory recommended service next time. More
by VASKY22
Employees Worked With
Andrew
February 21, 2019
regularly scheduled service I was in for a regularly scheduled service call for my car and the service was great! Please continue to provide the same great service as always! I was in for a regularly scheduled service call for my car and the service was great! Please continue to provide the same great service as always! More
by PRINCEFAM3
Employees Worked With
Not sure of his name
February 21, 2019
Service I get great service from the moment I make my appointment, everyone is so friendly. And Andrew takes very good care of my car, he explains everything I get great service from the moment I make my appointment, everyone is so friendly. And Andrew takes very good care of my car, he explains everything clearly. And I am very satisfied with the service at Southern Volkswagon Greenbrier! More
by TEENY49
Employees Worked With
Andrew Smithson, Lou Rosario, Reinard Taylor
February 21, 2019
Truly Professional My service visit to dealership was one in thoroughness, thoughtfulness, professionalism and great detail. You are giving advice on any upcoming sche My service visit to dealership was one in thoroughness, thoughtfulness, professionalism and great detail. You are giving advice on any upcoming scheduled check ups or problems that might arise on your vehicle. More
by ASKERNEESE3
Employees Worked With
Tim Champion
February 21, 2019
great Very helpful and informative when letting me know what was going on with my care while it was being serviced, and also no hassle to get me into a rent Very helpful and informative when letting me know what was going on with my care while it was being serviced, and also no hassle to get me into a rental! More
by MEGANKSTUBBLEFIELD
Employees Worked With
Ryan, Andrew
February 20, 2019
I get excellent service at the best price each time I go. I haven't ever been displeased the service I receive. Those in the service department are hospital which makes a big difference. They do a thorough I haven't ever been displeased the service I receive. Those in the service department are hospital which makes a big difference. They do a thorough job and I haven't had to go back for any incomplete work. They make you feel like family. More
by Tibba
Employees Worked With
Wes Tolson
