Back

Southern Volkswagen Greenbrier - Service Center

Chesapeake, VA

4.5
1,320 Reviews

1,320 Reviews of Southern Volkswagen Greenbrier - Service Center

Sort by
April 25, 2024

Andrew is an Awesome Service Adviser! He has always provided exceptional service to us and the mechanics have done excellent work giving us peace of mind knowing our vehicle is working p More

by DMIKE0552
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
May 01, 2024 -

Southern Volkswagen Greenbrier responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 25, 2024

The staff is very friendly, polite, and respectful. All willing to assist their customers and keep you in the loop. More

by Sherea31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie Roy Schesventer
May 01, 2024 -

Southern Volkswagen Greenbrier responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 25, 2024

Customer service was excellent . service technician was very helpful. Service was smooth and fast. Will be back to next service More

by JESSIEABULENCIA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

Southern Volkswagen Greenbrier responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

April 24, 2024

Great customer service! Fast and efficient. They had me in and out in no time. More

by DANIELLEMSCOTT1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Apr 24, 2024 -

Southern Volkswagen Greenbrier responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

April 24, 2024

Excellent service, easy to make appointments for service, Adam was great keeping me posted on my service... More

by zaida330
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam in service
Apr 25, 2024 -

Southern Volkswagen Greenbrier responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

April 24, 2024

The service that I received from Southern Greenbrier Volkswagen was stellar. The agent that worked my vehicle issue gave me detail. Info on what was being done and the estimated time of how long it woul More

by THRONEHARRISON37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Hallal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2024 -

Southern Volkswagen Greenbrier responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

April 23, 2024

Fast, efficient, well documented. Well explained. Adam was pleasant to work with, honest, and friendly. More

by chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam in service
Apr 24, 2024 -

Southern Volkswagen Greenbrier responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

April 23, 2024

The team working there is excellent in their customer service. They worked with me to establish and fix the issue relatively quickly. My only complaint is that i brought it in somewhat disassembled and w More

by Matthew.kinlaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Apr 24, 2024 -

Southern Volkswagen Greenbrier responded

We appreciate your feedback and are eager to better your return experience.

April 23, 2024

Adam has been very helpful and responsive. I appreciate all the help and information he has given me. I have been very impressed with this dealership. I wish I would have purchased my car here More

by SARAHKBEACH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam in the service department.
Apr 24, 2024 -

Southern Volkswagen Greenbrier responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

April 21, 2024

I went in for my state inspection appointment and I didn't have to wait 4 to 5 hours. I got the inspection and left after 2 and a half hours. More

by SRFOOR813
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept.
Apr 24, 2024 -

Southern Volkswagen Greenbrier responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

...
36
...